Alonzo Hopkins
Florissant,United States
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
19
19
years of professional experience
Work History
Senior Program Support Assistant
Veterans Administration
05.2019 - Current
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- File and retrieve corporate documents, records, and reports
- Set up and oversee administrative policies and procedures for offices or organizations
- Providing general information on the procedural and regulatory requirements governing the merit promotion processes.
- Performed clerical organization, answered phones and filed documentation for program manager.
- Communicated clearly with program staff and participants through written and digital correspondence.
- Provided exceptional customer service when responding to inquiries from internal/external stakeholders regarding the program''s offerings or policies.
Store Lead
Charter Communications
02.2014 - 11.2018
- Responsible for overseeing all aspects of the store's operations, including merchandising and promotional activities, customer service, inventory management, cash handling, reconciliation and deposits and store safety and security
- Supervised and managed a team of 4 employees in sales-oriented retail environment, with responsibility for scheduling and training personnel
- Resolving routine problems with an emphasis on quality customer service
- Researching, interpreting, and adapting human resource regulations and policies
- Prepare/release job opportunity announcements
- Identify/resolve complex recruitment and placement issues
- Provides management advisory services regarding the development and maintenance, focusing on strategic plans and goals, and employee development programs
- Provides advice and assistance to employees and managers regarding human resources management programs and policies
- Assists in the development of initiatives to improve management processes and systems using the most efficient utilization of human resources
- Studies and advises managers and supervisors on staffing requirements, resources, which involve a high degree of complexity
- Provides technical advice and assistance and disseminates human resources information to Regional Office managers and employees
- Keeps abreast of new developments and regulatory guidance from higher authorities and provides interpretative guidance to subordinate regional activities.
Executive Casino Host
Lumiere Casino
11.2007 - 04.2012
- Assisted casino guests with their requests, needs and introduced special features of the available facilities and casino plays
- Promoted special activities through public in-house announcements, personal explications and clarified any queries about the casino services
- Evaluated and assessed overall marketing activities as well as the general game atmosphere of the casino and created entertaining mood for people engagement
- Verified customer satisfaction, encouraged participation and provided solutions to possible customer complaints
- Provided superior Customer Service.
Casino Host
Argosy Casino
02.2005 - 11.2007
- Assisted casino guests with their requests, needs and introduced special features of the available facilities and casino plays
- Promoted special activities through public in-house announcements, personal explications and clarified any queries about the casino services
- Evaluated and assessed overall marketing activities as well as the general game atmosphere of the casino and created entertaining mood for people engagement
- Verified customer satisfaction, encouraged participation and provided solutions to possible customer complaints
- Provided superior Customer Service.
Education
Some college (no degree) - Business Management
Purdue University Global
Lafayette, INSkills
- Customer Service
- Office Administration
- Analytical research
- Report Preparation
- Document Management
- Project Management
- Records Management
- Marketing
- Bookkeeping
- Data Analysis
- Team Oversight
- Document retrieval
References
References available upon request.
Timeline
Senior Program Support Assistant
Veterans Administration
05.2019 - Current
Store Lead
Charter Communications
02.2014 - 11.2018
Executive Casino Host
Lumiere Casino
11.2007 - 04.2012
Casino Host
Argosy Casino
02.2005 - 11.2007
Some college (no degree) - Business Management
Purdue University Global