Alonzo Jackson
Green Bay,WI
Summary
Motivated and results-driven Senior Sales Associate with over 15 years of experience in the automotive sales industry, specializing in Buy Here Pay Here financing models. Adept at building rapport with customers, understanding their financial needs, and guiding them through the car-buying process. Skilled in negotiating sales, managing customer relationships, and providing tailored financing options to ensure customer satisfaction and loyalty. Proven track record of consistently achieving sales goals, maintaining high customer retention rates, and facilitating smooth transactions from initial inquiry to vehicle delivery. Strong communicator with an in-depth understanding of inventory management, credit assessments, and regulatory compliance in a fast-paced, results-oriented environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Sales Associate
Easton Motors Inc.
Green Bay, WI
05.2024 - Current
- Oversee and manage the daily operations of the sales department to ensure consistent sales performance and high customer satisfaction.
- Develop and execute sales strategies to meet or exceed monthly and yearly revenue targets.
- Supervise, train, and motivate a team of sales consultants to enhance productivity and sales outcomes.
- Monitor sales metrics, including lead conversion rates, customer acquisition costs, and inventory turnover, to optimize the sales process.
- Provide ongoing coaching and performance reviews for sales staff to enhance skills and increase sales success.
- Manage the negotiation and closing of vehicle sales deals to ensure customer satisfaction and profitability.
- Build and maintain long-term customer relationships, providing ongoing support throughout the sales process and beyond.
- Assist customers in understanding vehicle options, financing terms, and pricing to ensure informed purchase decisions.
- Address customer concerns and complaints quickly and professionally to maintain high customer retention rates.
- Handle high-volume customer inquiries via phone, email, and in-person interactions.Work closely with the finance department to assess customer financing options, including Buy Here Pay Here loans, to ensure customers receive the appropriate credit terms.
- Evaluate customer creditworthiness using internal systems, and collaborate with the finance team to structure deals that align with dealership policies.
- Ensure all sales documentation and contracts are accurately completed and comply with legal regulations and dealership policies.Engage in community outreach and relationship-building to increase dealership visibility and foster trust in the local market.
Manager
Wisconsin Plastics
Green Bay, WI
02.2022 - 05.2024
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with industry regulations and company policies.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Supervised team members across multiple departments within the plant environment.
- Ensured compliance with all applicable laws and regulations.
- Established goals for improving productivity, product quality, safety standards.
- Monitored plant performance metrics, such as throughput, quality, cost, and safety.
- Adjusted and improved processes to maximize efficiency.
- Promoted high-quality daily production by enforcing product standards and monitoring level of quality.
- Gave direction and leadership to all levels of employees and managers.
Sales Executive
Broadway Automotive
Green Bay, WI
04.2013 - 02.2022
- Conducted market research to identify key trends in the car industry.
- Negotiated with customers on price, financing and trade-ins.
- Maintained accurate records of all sales transactions and paperwork.
- Provided exceptional customer service to ensure repeat business.
- Assisted with inventory control procedures including stocking vehicles.
- Developed and implemented sales strategies to increase customer base.
- Analyzed competitor's prices, promotions, incentives and other offerings.
- Ensured compliance with all local laws regarding car sales activities.
- Attended training seminars and workshops related to automotive sales techniques.
- Followed up with customers after purchase for feedback and referrals.
- Evaluated customer credit histories prior to approving financing applications.
- Resolved customer complaints professionally and efficiently.
- Demonstrated strong knowledge of cars, features and benefits to customers.
- Developed relationships with potential buyers through networking events.
- Leveraged CRM database to drive customer contacts, appointments, and sales.
- Maintained strong product knowledge of vehicles available at the dealership.
- Engaged customer base to drive retention across departments.
Delivery Manager
NWTC
Green Bay, WI
05.2012 - 05.2013
- Sorted incoming mail for delivery to the appropriate departments or individuals.
- Reported any discrepancies or damaged packages to supervisor immediately.
- Maintained accurate records of all incoming and outgoing mail items.
- Followed safety procedures when handling hazardous materials like chemicals and fuels.
- Organized outgoing mail into designated bins according to postal regulations.
- Completed paperwork related to deliveries, pickups, and other duties.
- Maintained records of undeliverable or returned mail items.
Line Cook
Nakishima's of Japan
Green Bay, WI
01.2010 - 05.2012
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Inspected equipment for cleanliness prior to use every shift.
- Conducted regular maintenance checks on equipment ensuring proper functioning order.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Maintained accurate records of daily production sheets including waste logs.
- Adhered to sanitation policies at all times when handling food products.
- Worked closely with management team in order to meet budget goals while maintaining high quality standards.
- Communicated effectively with other staff members regarding orders and menu changes.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Responded quickly to any customer complaints or concerns about their dining experience.
Education
Associate Degree in Automotive Technology -
NWTC
Green Bay, WI05-2013
Skills
- Lead conversion and generation
- Sales strategy and performance
- Customer relationship management
- Negotiation and closing techniques
- Team leadership and coaching
- Conflict resolution skills
- Communication proficiency
- Community engagement initiatives
- Sales analytics and reporting
- Objection handling strategies
- Referral generation techniques
- Pipeline and CRM management
- Motivational speaking abilities
- Strategic planning expertise
- Account penetration strategies
- Customer retention methods
- Organizational and time management skills
Accomplishments
- Top Salesperson of 2024 – Recognized for leading in sales performance and exceeding targets.
- 5-Star Review Award – Earned for receiving the highest number of positive customer reviews within a 12-month period.
- Student Ambassador – Selected to represent the student body and support campus events and outreach.
- Above and Beyond – Student Recognition Award – Honored for exceptional dedication, leadership, and contribution beyond academic expectations.
Certification
- Wisconsin Motor Vehicle Salesperson License
Issued by Wisconsin Department of Transportation
Timeline
Senior Sales Associate
Easton Motors Inc.
05.2024 - Current
Manager
Wisconsin Plastics
02.2022 - 05.2024
Sales Executive
Broadway Automotive
04.2013 - 02.2022
Delivery Manager
NWTC
05.2012 - 05.2013
Line Cook
Nakishima's of Japan
01.2010 - 05.2012
Associate Degree in Automotive Technology -
NWTC