Kay Cutshaw
Aurora,CO
Summary
Leasing professional supporting occupancy, resident satisfaction, and retention goals through tours, application processing, and timely follow-up. Known for clear communication, accurate paperwork, and dependable support in fast-paced environments while following Fair Housing guidelines and company procedures. Brings a steady customer service approach and a strong focus on teamwork and organization.
Overview
6
6
years of professional experience
Work History
Senior Sales Associate
Holland Partner Group
Lone Tree, CO
05.2026 - Current
- Trained and motivated team, enhancing staff communication and addressing resident concerns to uphold customer service standards. Guided team members through resident concerns and issue resolution while supporting customer service standards.
- Completed property inspections to verify presentation standards and maintain accuracy and compliance with company procedures.
- Conducted market surveys and competitive reviews, fostering strong relationships with sales and maintenance teams to improve outreach marketing efforts.
- Modeled professionalism, accountability, teamwork, and consistent service excellence.
Sales Associate
Holland Partner Group
06.2023 - 05.2026
- Coordinated full leasing process, including prospect outreach, tour scheduling, follow-ups, and guiding applicants from start to finish. Built resident relationships to enhance retention and renewals, assisted with move-ins and move-outs, monitored delinquency, and processed payments including rent checks and security deposits. Prepared SODAs and walk sheets, utilizing Yardi, Flex, and AnyoneHome CRM systems.
- Led engaging apartment tours for prospective residents of Holland Partner Group, showcasing property features and amenities.
- Presented floor plans, pricing, and availability with clear leasing guidance.
- Processed applications and verified resident qualification documents.
Server
Aria Hookah Lounge
01.2021 - 04.2023
- Delivered exceptional customer service by assisting guests, taking orders, and making tailored recommendations to enhance their experience and foster repeat business.
- Welcomed guests with a friendly demeanor upon arrival. and delivered attentive lounge service at Aria Hookah Lounge.
- Presented hookah flavors, beverage options, and menu specials to guests.
- Set up hookah stations with necessary equipment and supplies for guest use, coals, and tables for guest seating.
- Coordinated inventory management, ensuring supplies were stocked and organized while maintaining cleanliness and health standards to facilitate efficient daily operations.
Education
High School -
Wheat Ridge High School
05-2019
Certified Nursing Assistant Certification -
Warren Tech Central
05-2019
Skills
- Customer service & resident relations
- Leasing and sales support
- Property tours & apartment presentations
- Lead follow-up and conversion (CRM experience)
- Strong verbal and written communication
- Administrative support & data entry accuracy
- Lease processing & application assistance
- Problem-solving & conflict resolution
- Organization & attention to detail
- Team collaboration in fast-paced environments
Timeline
Senior Sales Associate
Holland Partner Group
05.2026 - Current
Sales Associate
Holland Partner Group
06.2023 - 05.2026
Server
Aria Hookah Lounge
01.2021 - 04.2023
High School -
Wheat Ridge High School
Certified Nursing Assistant Certification -
Warren Tech Central