Alonzo Markham
Fontana,CA
Summary
Proven achiever with extensive experience in warehouse operations and customer service, notably with Swissport Cargo Services. Excelled in inventory management and problem-solving, enhancing customer satisfaction and operational efficiency. Skilled in Microsoft Excel and clear communication, adept at navigating complex scenarios and ensuring safety and compliance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Call Center Representative
Jackson Investigation Services
9171 Sierra Ave. Fontana Ca. 92335
01.2020 - 07.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Lax Warehouse Worker
Swissport Cargo Services
5932 W Century Blvd. Los Angeles Ca. 90045
03.2005 - 08.2006
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Education
Associate of Arts - Sociology
Chaffey College
Rancho Cucamonga, CA06.2026
High School Diploma -
Susan Miller Dorsey Senior High School
Los Angeles, CA06.2001
Skills
- Clear Communication
- Attention to Detail
- Problem-Solving
- Warehouse Operations
- Punctual and Dependable
- Inventory Management
- Safety Protocols
- Warehouse Logistics
- Microsoft Excel
Timeline
Call Center Representative
Jackson Investigation Services
01.2020 - 07.2023
Lax Warehouse Worker
Swissport Cargo Services
03.2005 - 08.2006
Associate of Arts - Sociology
Chaffey College
High School Diploma -
Susan Miller Dorsey Senior High School