Call Center Representative
Misty Smallwood
First Call Answering Service LLC
Franklin,GA
25
Years of experience
Call Center Representative skilled in call routing, active listening, and clear communication. Known for professional telephone etiquette, accurate CRM data entry, and privacy compliance while handling high call volumes and maintaining reliable customer records.
Work History
Call Center Representative
4 Years 2 Months- - Answered inbound calls for First Call Answering Service LLC with professional phone etiquette.
- - Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Interacted actively with customers to ensure clear communication. with callers, confirming or clarifying information and diffusing anger.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Documented detailed information from each caller for accurate record-keeping. and maintained accurate call logs.
- Maintained accurate records of customer interactions for future reference.
- Maintained records of customer interactions, transactions, comments and complaints.
- Updated customer accounts, addresses and contact information within call management databases.
- Coordinated and scheduled appointments with customers to meet their needs. and confirmed callback requests with callers.
- Transferred urgent calls to the proper contacts using clear communication.
- Maintained confidential caller information according to service standards.
- Supported team workflow during high call volumes and after-hours coverage.
- Attended regular training sessions on updates and changes within the industry or organization.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
Certified Detention Officer
8 Years 1 Month- Processed inmates by taking photographs and fingerprints.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
Call Center Operator
8 Years 7 Months- Responded to customer requests for products, services, and company information.
Education
High School Diploma
Skills
Call center operations
Call logging
CRM data entry
Appointment scheduling
Inbound phone calls
Call center service
Customer communications
Client communication
Account management
Customer account updates
Account updating
Data entry
Quality control
System documentation
Privacy compliance
Telephone etiquette
Active listening
Clear communication
Verbal communication
Team collaboration
Building rapport
Relationship management
Problem-solving skills
Logging call information
Timeline
Call Center Representative
First Call Answering Service LLC
09.2022 - CurrentRead More
Certified Detention Officer
Heard County Sheriffs Office
01.2014 - 02.2022Read More
Call Center Operator
InterCall
06.2001 - 01.2010Read More
East Coweta High School
High School Diploma
Read More