Go High Level
Alonzo Miller
Director of Operations
Provo,UT
Summary
Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
Work History
Director
AppXai
06.2022 - Current
- Led cross-functional teams to implement strategic initiatives and drive organizational growth.
- Streamlined operational processes to enhance efficiency and reduce costs.
- Implemented best practices in project management to ensure timely delivery of services.
- Established collaborative relationships with stakeholders to enhance service delivery and customer satisfaction.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
CEO
Free Lancer Trusted
05.2019 - Current
- Fostered a high-performance culture through effective leadership and talent development initiatives.
- Streamlined operations by implementing innovative processes and systems for efficiency improvements.
- Led cross-functional teams to achieve organizational objectives and enhance collaboration across departments.
- Developed and executed strategic business plans to drive growth and market expansion.
- Cultivated partnerships with stakeholders to strengthen market presence and drive revenue growth.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Business System Analyst
Womply
05.2017 - 04.2019
- Analyzed business requirements to develop effective solutions for client needs.
- Collaborated with cross-functional teams to enhance system functionality and user experience.
- Conducted data analysis to identify trends, improving decision-making processes.
- Led user acceptance testing sessions, ensuring alignment with project specifications and stakeholder expectations.
- Provided strategic insights through regular reporting on system performance and user feedback analysis.
Sr. IT Specialist
Onpoint IQ LLC
03.2014 - 05.2017
- Led installation and configuration of IT systems for enhanced operational efficiency.
- Developed and implemented communication protocols to streamline internal workflows.
- Optimized network performance through regular maintenance and troubleshooting procedures.
- Collaborated with cross-functional teams to identify technology needs and solutions.
- Streamlined inventory management processes for IT equipment, reducing downtime risks.
- Negotiated favorable vendor contracts for hardware acquisitions, resulting in significant cost savings without compromising quality or functionality.
Technical Support Supervisor
Bluehost
12.2011 - 03.2014
- I
- Supervised technical support team, ensuring high-quality customer service and timely issue resolution.
- Developed training programs to enhance staff skills and improve overall team performance.
- Implemented process improvements that increased efficiency in ticket management and response times.
- Collaborated with cross-functional teams to resolve complex technical issues and enhance product offerings.
- Mentored junior support staff, fostering a culture of continuous learning and professional growth.
- Managed escalated customer inquiries, ensuring swift resolutions to maintain customer satisfaction.
Education
Bachelor of Science - Business Management
Utah Valley University
Orem, UT 08.2016 - 05.2022
Associate of Science - Business Management
Utah Valley University
Orem, UT 07.2012 - 05.2016
Software
SalesForce
Facebook Ads
Timeline
Director
AppXai
06.2022 - Current
CEO
Free Lancer Trusted
05.2019 - Current
Business System Analyst
Womply
05.2017 - 04.2019
Bachelor of Science - Business Management
Utah Valley University
08.2016 - 05.2022
Sr. IT Specialist
Onpoint IQ LLC
03.2014 - 05.2017
Associate of Science - Business Management
Utah Valley University
07.2012 - 05.2016
Technical Support Supervisor
Bluehost
12.2011 - 03.2014
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