Aubrey Reyes
Houston,TX
Summary
Mental health care practitioner specializing in solutions for at-risk populations through clinical practice and community engagement. Extensive experience with low-income and homeless individuals, adept at navigating diverse environments and healthcare systems. Proven ability to negotiate and mediate solutions, manage active caseloads, and address service gaps. Strong cultural awareness and cross-cultural competency, combined with a track record of efficiency in fast-paced administrative settings. Focused professional experienced in office management and staffing support. Talented at training new hires, managing employee files and screening potential employees. Adaptable and willing to go extra mile and learn new tasks.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director
The Salvation Army Family Residence
Houston, TX
09.2024 - Current
- Directed Family Residence Program 30-Day Solutions Model across Greater Houston Area Command.
- Analyzed organizational structure to determine staffing needs based on workload requirements.
- Conducted new hire orientation sessions and onboarding activities to ensure successful transition into the organization.
- Monitored program quality through Continuous Quality Improvement (CQI) initiatives.
- Served as liaison to community partners and TSA Advisory Board for collaboration.
- Organized company events such as team building exercises or holiday parties to foster a positive work environment.
- Managed recruitment processes, including job postings, and interviews, ensuring timely and efficient hiring.
Health Care Navigator
U.S. VETS
Houston, TX
02.2024 - 09.2024
- Liaised with V.A. and community medical providers to coordinate care for veterans with complex needs.
- Collaborated with multidisciplinary care team to facilitate veteran access to healthcare services.
- Supported veteran families by providing educational resources and assistance.
- Acted as health coach to enhance treatment interventions and achieve optimal health outcomes.
- Coordinated supportive services encompassing housing, financial benefits, and transportation.
- Applied knowledge of social service systems to implement self-help strategies for care coordination.
- Utilized motivational interviewing and trauma-informed approaches to effectively support veterans.
- Engaged in harm-reduction techniques and crisis intervention to address mental health and substance abuse issues.
Case Management Service Linkage
ST HOPE HEALTHCARE
Sugar Land, TX
10.2023 - 02.2024
- Enabled patients to access HIV medication through state medication assistance programs.
- Developed service plan to implement and monitor progress in meeting patient needs.
- Referred patients for medical, mental health, substance abuse, and psychosocial services based on assessed needs.
- Patient advocate for primary care and supportive services, identifying and addressing barriers to service.
- Taught independent life skills training to patients for independent living.
Care Coordinator
THE HARRIS CENTER FOR MENTAL HEALTH AND IDD
Houston, TX
08.2022 - 09.2023
- Conducted clinical assessments for individuals with severe mental illness to identify care needs.
- Provided timely crisis intervention, preventing escalation to more restrictive environments.
- Facilitated conflict resolution between clients through mediation sessions or counseling services.
- Educated patients and families on mental illness, medication importance, and adherence to treatment protocols.
- Monitored patient progress across settings to evaluate goals and adjust care plans accordingly.
College Recruitment Advisor
TEXAS A&M
Advise, TX
02.2022 - 06.2022
- Assisted high school students with research and college applications aligned with goals.
- Guided students and families through financial aid processes to secure eligible assistance.
- Promoted and supported key events, including workshops on financial aid and college applications.
- Participated in college fairs or recruiting events at local colleges and universities for talent acquisition purposes.
Bulk Sales Representative
CENTRAL MARKET (HEB)
Houston, TX
12.2012 - 03.2022
- Customer-facing support and assistance specialist, assisting customers in selections and purchases.
- Reported inventory on hand, price lists, shortages, and shipment status.
- Trained new employees on job requirements and performance expectations.
Social Worker Intern
THE WOMEN'S HOME
Houston, TX
08.2020 - 04.2021
- Directly assisted clients with substance abuse disorders, co-occurring, and mental health issues.
- Conducted individual therapy sessions for assigned clients and co-facilitated psychoeducational group sessions.
- Clinically assessed new clients, developed treatment and discharge plans and supported clients in recovery.
- Participated in recruiting and selecting new on-site counseling and supportive services to meet community needs.
Case Manager Intern
AVENUE 360 HEALTH & WELLNESS
Houston, TX
09.2018 - 04.2019
- Assisted patients in obtaining HIV medication through available providers.
- Conducted comprehensive psychosocial assessments of HIV patients and formulated diagnoses of social, emotional, mental health, and substance abuse issues.
- Case manager and intake specialist for delivery of client services indicated by diagnosis and clinical needs.
Assistant Teacher – 8th Grade
O'DONNELL MIDDLE SCHOOL
Houston, TX
08.2015 - 05.2016
- Prepared lesson plans for 8th-grade learners and implemented Smartboard technology in classrooms.
- Modified training materials and instruction to meet different learning styles and established IEPs.
- Engaged with culturally diverse students with different academic and social support needs.
Education
Master of Social Work (MSW) -
Simmons University
Boston, MA05.2021
Bachelor of Science in Teaching and Learning - Middle School Mathematics
University of Houston
Houston, TX05.2016
Skills
- Client Intake
- Service Provider Partnerships
- Community Supportive Services
- Cognitive Behavioral Therapy
- Case Management
- Treatment Interventions
- At Risk Populations
- Patient/Family Advocacy
- Group Therapy
- Client Needs Assessment
- Conflict resolution
- Interdisciplinary Collaboration
- Health Coaching/Education
- Recruitment processes
- Motivational interviewing
- Documentation
Certification
CPR and First Aid
Languages
English and Tagalog (Written and Verbal)
Timeline
Director
The Salvation Army Family Residence
09.2024 - Current
Health Care Navigator
U.S. VETS
02.2024 - 09.2024
Case Management Service Linkage
ST HOPE HEALTHCARE
10.2023 - 02.2024
Care Coordinator
THE HARRIS CENTER FOR MENTAL HEALTH AND IDD
08.2022 - 09.2023
College Recruitment Advisor
TEXAS A&M
02.2022 - 06.2022
Social Worker Intern
THE WOMEN'S HOME
08.2020 - 04.2021
Case Manager Intern
AVENUE 360 HEALTH & WELLNESS
09.2018 - 04.2019
Assistant Teacher – 8th Grade
O'DONNELL MIDDLE SCHOOL
08.2015 - 05.2016
Bulk Sales Representative
CENTRAL MARKET (HEB)
12.2012 - 03.2022
Master of Social Work (MSW) -
Simmons University
Bachelor of Science in Teaching and Learning - Middle School Mathematics
University of Houston
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