Alonzo Morse
San Antonio,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Alorica
07.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Private Security Officer
Self-employed
04.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Certified Forklift Driver
Pollock Paper Distributors
02.2017 - 12.2021
- Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Manually counted Number of picked and packaged orders for any loss.
- Removed orders from storage, wrapped and staged for shipments.
Airport Security Officer
VTSAA
01.2016 - 03.2017
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Permitted entry with escort for approved persons into secure locations.
- Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
Delivery Driver
UPS
02.2014 - 01.2016
- Completed on-time deliveries by choosing the best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked overnight shifts during peak periods to meet coverage needs.
- Delivered packages to customer doorsteps and business offices.
Education
High School Diploma -
San Antonio Leadership Academy
San Antonio, TX04.2016
Skills
- Credit Card Payment Processing
- Backup and Recovery
- Software and Hardware Implementation
- Helpdesk Call Support
- Microsoft Word
- Business Development Understanding
- Microsoft Excel
- Office Equipment Proficiency
- Technical Support
- Typing Proficiency
- POS Systems Expertise
Timeline
Customer Service Representative
Alorica
07.2022 - Current
Private Security Officer
Self-employed
04.2021 - Current
Certified Forklift Driver
Pollock Paper Distributors
02.2017 - 12.2021
Airport Security Officer
VTSAA
01.2016 - 03.2017
Delivery Driver
UPS
02.2014 - 01.2016
High School Diploma -
San Antonio Leadership Academy