ALONZO RUSSELL
Belleville
Summary
13+ years of progressive experience as electrical technician functioning in field, team, and individual capacities. Career History: Impressive career spans various roles as service and electrical technician. Capable of developing and maintaining relationships with customers, management, and internal teams. Provide electrical troubleshooting, design, installation, and repaid as subject matter expert. Electrical Expertise: Proven ability to function in team-oriented atmosphere achieving results through collaboration, technology, and equipment utilization. Progressive career spent within multiple roles as electrical technician demonstrating ability to function within industrial and commercial environments. Customer Service: Seasoned professional with track record of success in maximizing customer experiences with professionalism, dependability, and electrical expertise. Ability to troubleshoot various issues and maintain accurate records of services and equipment. Safety Experience: Possess strong safety experience working within various environments. Ability to assess workspaces to determine safety and utilize protective gear as needed. Perform preventative maintenance to ensure proper function and dependability of electrical components and machinery.
Overview
17
17
years of professional experience
Work History
Hydrogen Technician
PlugPower
01.2021 - Current
- Operated and maintained specialized equipment to ensure optimal functionality
- Diagnosed technical issues and implemented effective solutions to minimize downtime
- Collaborated with cross-functional teams to streamline operational processes
- Trained junior technicians on equipment handling and safety protocols
- Diagnosed and resolved technical issues, enhancing equipment reliability.
- Operated and maintained fuel cell systems, ensuring optimal performance.
Electrical Technician
Multiple Companies
02.2017 - 01.2021
- Serve as contracted employee across multiple short-term projects with companies across Detroit Metro area including Comau (current role), OSP US Inc., KUKA, Gonzalez, and again with Comau.
- Industrial Manufacturing: Perform industrial manufacturing jobs for new building and remodeling projects by constructing tools to hold car parts for welding wiring panels (480 and 120V cables). Verify accuracy of parts and equipment and complete quality assurance checks. Complete administrative paperwork regarding various projects and orders for billing and tracking purposes. Read and interpret electronic and building prints to determine scope of project.
- Consistently requested back to complete additional jobs across all contracted roles. Built strong relationships with customers and internal relationships as subject matter expert and dependable team member.
- Repaired and replaced ticket meters and cameras with OSP US Inc. Maintained professionalism throughout duration of contract and calibrated all devices to optimize performance and equipment longevity.
- Completed projects for notable clients including Ford, Chrysler, and Tesla automotive companies.
- Diagnosed and repaired electrical systems to ensure optimal performance and safety.
- Installed, maintained, and upgraded electrical components in diverse industrial settings.
Electrical Technician
Kentucky Trailer
10.2016 - 03.2017
- Kentucky Trailer is a world leader in design, manufacturing and service solutions for the specialty trailer, custom transport, and mobilized business markets.
- Electrical Fabrication: Partnered with painters and trailer body fabricators to run data cables and electric wires for various customer use including commercial, medical, moving and storage, vehicle transportation, mobile marketing, dry freight, beverages, and more. Leveraged electrical and mechanical troubleshooting skills to complete projects in timely manner. Maintained electrical lines, circuits, systems, and associated fixtures, controls, and equipment.
- Collaborated on team of 5 across 6-month fabrication and trailer unfix projects. Notable client project included the FBI.
- Led training sessions for junior technicians on electrical troubleshooting techniques.
- Collaborated with engineers to implement design improvements for enhanced efficiency.
Field Service Technician
Tomra North America, LLC
02.2016 - 09.2016
- Tomra North America is an international recycling company that includes the pick-up, transportation, and processing of used beverage containers in North America, as well as the subsequent brokerage of the processed material to recyclers.
- Field Maintenance: Performed preventative maintenance and repair on bottle recycling machines located in retail stores. Ensured proper function of machine, sensors, and compactor and engaged in troubleshooting as needed. Communicated with store managers to understand issues and order replacement parts.
- Serviced 54 retail locations daily within territory including WalMart, Sam’s Club, Kroger’s, and Meijer’s. Territory spanned northeast region of Michigan.
- Diagnosed and repaired complex sorting equipment, ensuring optimal performance and minimal downtime.
- Conducted routine maintenance on machines, enhancing reliability and extending equipment lifespan.
Service Technician
AT&T
12.2008 - 01.2013
- Customer Service: Provided superior customer service to residential clients by installing broadband and related services (TV, phone, internet). Completed written and field assessments for billing and administrative purposes. Adhered to applicable codes, requirements, guidelines, company procedures, and safe work practices. Completed cable and like splicing containing 2.1K+ pairs.
- Customer Service: Established rapport with customers as subject matter expert. Educated clients regarding products and service to maximize utilization and experience. Performed troubleshooting as needed to rectify service or equipment malfunctions. Updated customer accounts to maintain accurate record of products and services in captured.
- Trained 10+ staff throughout tenure across 1-2 week ride-along assignments. Provided coaching and mentorship regarding installation practices, equipment, and client communication.
- Recommended process to improve system utilization in field when obtaining signals to newly installed boxes. Communicated with management to provide insights and plan of action.
- Consistently achieved performance expectations regarding productivity, time management, and limitations on repeat/unfinished jobs. Known for completing projects ahead if schedule while maintaining customer satisfaction.
Education
Electronics and Computer Technology - Electronics and Computer Technology
Everest National Institute of Technology
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Power Tools and Equipment
- OSHA compliance
- Schematic reading
- Blueprint reading
Timeline
Hydrogen Technician
PlugPower
01.2021 - Current
Electrical Technician
Multiple Companies
02.2017 - 01.2021
Electrical Technician
Kentucky Trailer
10.2016 - 03.2017
Field Service Technician
Tomra North America, LLC
02.2016 - 09.2016
Service Technician
AT&T
12.2008 - 01.2013
Electronics and Computer Technology - Electronics and Computer Technology
Everest National Institute of Technology