Alonzo Torres
Fife,WA
Summary
Dynamic Shift Supervisor at Starbucks with a proven track record in staff development and operations management. Successfully enhanced customer satisfaction through effective conflict resolution and team leadership. Skilled in optimizing inventory management, achieving significant waste reduction while fostering a collaborative team environment. Strong communicator dedicated to continuous improvement and goal achievement.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
07.2024 - Current
- Oversaw daily operations, ensuring high standards of service and quality.
- Trained and mentored new team members on operational procedures and customer engagement.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Resolved customer complaints effectively, enhancing overall satisfaction ratings.
- Monitored sales trends, adjusting strategies to meet targets and improve performance.
- Fostered a positive team environment, encouraging collaboration and open communication.
- Helped store management meet standards of service and quality in daily operations.
Barista
Starbucks
08.2022 - 07.2024
- Prepared high-quality espresso beverages while maintaining standards for taste and presentation.
- Managed daily inventory of coffee and food supplies to ensure optimal stock levels.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Enhanced customer satisfaction by delivering prompt service in high-volume environments.
Education
High School Diploma -
Puyallup High School
Fife, WASkills
- Staff management
- Staff motivation
- Staff development
- Operations management
- Conflict resolution techniques
- Continuous improvement
- Team leadership
- Problem-solving
- Positive attitude
- Strong verbal and written communication
- Team collaboration and leadership
- Goal setting and tracking
Accomplishments
Went through the Starbucks coffee masters program to grow knowledge on coffee and its practices and earn the coffee master title.
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
07.2024 - Current
Barista
Starbucks
08.2022 - 07.2024
High School Diploma -
Puyallup High School