A'lora Arredondo
Hitchcock
Summary
Dynamic and dedicated professional with extensive experience in customer service at South Shore Harbor Marina. Proven ability to enhance customer satisfaction through strong teamwork and adaptive problem-solving. Skilled in managing high-pressure situations while maintaining composure, ensuring efficient service delivery and compliance with safety standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Banquet Server
South Shore Harbor Marina
League City, TX
05.2024 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Food Service Worker
Whatabuger
La Marque, TX
02.2024 - 05.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
Correctional Officer
TDCJ Ellis Unit
Huntsville, TX
06.2023 - 02.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
Cashier
HEB Grocery Store
Texas City, TX
01.2023 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Receptionist
Supercuts
Kemah, TX
05.2022 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Sales Associate
DD Discount
Texas City, TX
08.2020 - 07.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Banana Republic Factory Store
Texas City, TX
05.2019 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Dickinson Highschool
Dickinson, TX05-2022
Skills
- Strong teamwork
- Time management
- Customer service
- Adaptive problem solving
- Physical coordination
- Clear communication
Accomplishments
- Routinely supervised more than numerous detainee inmates.
- Achieved many obstacles by completing some of the difficult tasks with accuracy and efficiency.
Certification
- Minnie R Houston Training Academy - Certification of completion to be a correctional officer (June 2023)
Timeline
Banquet Server
South Shore Harbor Marina
05.2024 - Current
Food Service Worker
Whatabuger
02.2024 - 05.2024
Correctional Officer
TDCJ Ellis Unit
06.2023 - 02.2024
Cashier
HEB Grocery Store
01.2023 - 06.2023
Receptionist
Supercuts
05.2022 - 12.2022
Sales Associate
DD Discount
08.2020 - 07.2021
Sales Associate
Banana Republic Factory Store
05.2019 - 08.2020
High School Diploma -
Dickinson Highschool
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