Alora Collazo
Athens,GA
Summary
Experience in the customer service department at Publix, a company who prides themselves on customer service, and has been complimented on interactions with customers. Friendly and enthusiastic with customers and co-workers. Strong ability to use logics and empathy to solve problems. Experience in working with others efficiently. Has a talent for overall customer service and satisfaction.
Overview
1
1
year of professional experience
Work History
Front Service Clerk
Publix
10.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer issues with professionalism, escalating concerns to management when necessary.
- . Adapted well under pressure during high-volume hours or holiday seasons, consistently delivering prompt and courteous service to customers.
- Collaborated effectively with team members across various departments to streamline daily operations and improve overall performance metrics.
- Prevented loss by following proper procedures for handling merchandise returns and exchanges.
Education
High School Diploma -
Cedar Shoals High School
Athens, GA05.2024
Skills
- Customer Engagement
- Time Management
- Store Cleaning
- Problem-solving skills
- Bagging techniques
- Listening Skills
- Hospitality services
- Conflict Management
- Customer Service
- Cleaning and sanitizing
- Teamwork and Collaboration
Timeline
Front Service Clerk
Publix
10.2023 - Current
High School Diploma -
Cedar Shoals High School