Alora Grossnickle
San Marcos
Summary
Versatile hospitality professional with a rich background in customer service roles, including server, barista, and sales positions. Dedicated barista with proven skills in customer engagement and multitasking. Committed to delivering exceptional service while maintaining operational efficiency. Demonstrates strong team leadership, time management, and customer engagement skills, effectively enhancing guest satisfaction and streamlining operations. Eager to leverage creative thinking and attention to detail to deliver exceptional service and contribute to a dynamic team environment.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
Barista
Wicked Voodoo Espresso
New Braunfels
03.2025 - Current
- Prepared and served high-quality espresso beverages to customers.
- Maintained cleanliness and organization of the coffee bar and work areas.
- Managed inventory by restocking supplies and monitoring expiration dates.
- Engaged with customers to provide friendly service and product recommendations.
- Operated espresso machines and grinders to ensure optimal beverage preparation.
- Assisted in training new baristas on equipment usage and customer service standards.
- Handled cash transactions accurately at the register during busy shifts.
- Collaborated with team members to improve workflow during peak hours.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Server
Blue Dahlia Bistro
San Marcos
07.2024 - 03.2025
- Delivered exceptional service enhancing guest satisfaction through attentive care and menu knowledge.
- Collaborated with kitchen staff and Management ensuring timely and quality meal service.
- Supported colleagues during peak hours fostering positive team dynamics.
- Acquired diverse skills in restaurant side work.
- Maintained a positive attitude and provided fast care to all guests.
- Assisted in menu knowledge and food pairings for customer recommendations.
- Trained new servers on restaurant protocols and service standards.
Barista
Summer Moon Coffee Co.
Kyle
06.2023 - 06.2024
- Crafted traditional and non - Traditional coffee drinks, ensuring customer satisfaction and smooth operations.
- Managed inventory, maintained cleanliness, and enhanced team collaboration.
- Executed brewing techniques, adhering to quality standards and efficient service.
- Implemented upselling, increasing transaction value and customer feedback.
- Streamlined operations, reducing wait times and improving customer experience.
Hostess
Main Street Pizzeria and Beer Garden
Buda
06.2019 - 03.2020
- Greeted guests warmly, managed reservations, ensured smooth seating for enhanced dining experiences.
- Maintained detailed seating charts, coordinated with kitchen for seamless service.
- Collaborated with servers to optimize seating, reducing wait times, increasing table turnover.
- Handled take-out orders efficiently, supported food delivery as expo while hosting.
Education
Jack C Hays High School
Buda, United StatesSkills
- Team Leadership
- Time Management
- Customer Engagement
- Upselling Techniques
- Multitasking
- Communication Skills
- Creative Thinking
- Attention to Detail
- Inventory management
- Customer engagement
- Espresso preparation
- Equipment operation
- Menu knowledge
- Team training
- POS systems
- POS system operation
- New hire training
- Safe food handling practices
- Coffee machinery
Timeline
Barista
Wicked Voodoo Espresso
03.2025 - Current
Server
Blue Dahlia Bistro
07.2024 - 03.2025
Barista
Summer Moon Coffee Co.
06.2023 - 06.2024
Hostess
Main Street Pizzeria and Beer Garden
06.2019 - 03.2020
Jack C Hays High School