Open To Work
Alora Johnson
South West Goergia Oil
O'Brien,FL
Work Preference
Job Search Status:
Open to work
Desired Job Title
Customer Service Representative
Work Type
Full TimePart Time
Location Preference
Remote
Minimum Desired Compensation
$60000/yr
Important To Me
Work-life balanceFlexible work hoursWork from home option
7
Years of experience
Hands-on supervisor with strong experience in training, mentoring, and daily store oversight. Proven ability to balance cash drawers, resolve customer concerns, and maintain organized, compliant store environments. Committed to accurate operations and consistent service.
Work History
Third Key Supervisor
2 Years 2 Months- Supervise daily store operations, ensuring compliance with safety, cash-handling, and customer service standards.
- Balance cash drawers and verified register accuracy during opening and closing procedures.
- Assist team members with POS transactions, lottery sales, and payment processing.
- Restocking merchandise to maintain organized sales floor presentation.
- Training new associates on store procedures, merchandising, and customer interaction expectations.
- Resolve customer concerns promptly, supporting consistent service and smooth transaction flow.
- Inspect fuel station areas and store equipment to support cleanliness and operational readiness.
- Facilitate team communication and collaboration, fostering a positive work environment.
Assistant Store Manager
2 Years 1 Month- Supervised daily store operations, ensuring consistent customer service and policy compliance.
- Trained new associates on register procedures, merchandising standards, and safety expectations.
- Coordinated opening and closing tasks, including cash handling, recovery, and store readiness.
- Monitored inventory levels, replenished high-demand items, and reduced stock shortages.
- Supported scheduling efforts to maintain coverage for peak traffic and operational needs.
- Addressed customer concerns promptly, resolving issues while protecting store standards.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Executed merchandising resets and planograms to improve product presentation and sales floor accuracy.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues that negatively impact operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Planogram Team Member
1 Year 11 Months- Executed planogram resets with accuracy, aligning merchandise to store specifications and brand standards.
- Interpreted schematics and shelf layouts to complete merchandising changes efficiently.
- Reworked product placement to improve shelf presentation and on-hand inventory visibility.
- Installed signage, labels, and display components to support compliant store setups.
- Coordinated with store personnel to complete resets without disrupting daily operations.
- Trained new team members on planogram execution, safety practices, and merchandising procedures.
- Documented work progress and store conditions using handheld tools and reporting systems.
Education
High School Diploma
- Honor Roll.
- Was President of multiple clubs.
- Was invited to Leadership Programs.
- Obtained scholarships for Leadership skills.
Skills
Retail operations
Training and mentoring
Customer service
Attention to detail
Conflict resolution
Timeline
Third Key Supervisor
South West Goergia Oil
08.2024 - CurrentRead More
Assistant Store Manager
Dollar General
09.2015 - 10.2017Read More
Planogram Team Member
Driveline
08.2012 - 07.2014Read More
Branford High School
High School Diploma
Read More