Aloyisus Edwards Jr
Newberry,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Resolution professional with solid foundation in conflict management and solution implementation. Proven ability to manage and resolve complex disputes, ensuring smooth operations and client satisfaction. Known for collaborative approach and adaptability in dynamic environments, leveraging keen problem-solving and communication skills.
Overview
22
22
years of professional experience
Work History
Invoice Resolution II
Trajector Medical
Gainesville, FL
09.2024 - Current
- Facilitated resolution of customer inquiries, ensuring timely and effective communication.
- Analyzed complex issues to develop tailored solutions that enhanced customer satisfaction.
- Conducted root cause analysis to identify trends and prevent future escalations.
- Designed training materials that improved staff efficiency in handling customer concerns.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
Invoice Resolution Specialist
Trajector Medical
Gainesville, FL
08.2023 - 09.2024
- Resolved complex customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to streamline resolution processes, enhancing overall efficiency.
- Analyzed case trends to identify recurring issues, implementing proactive measures for improvement.
- Developed training materials for new team members, fostering a collaborative learning environment.
Battle Buddy Officer (Assistant Team Lead)
Trajector Medical
410 SW140th Terrace Newberry, Fl 32669
01.2018 - 08.2023
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
- Built strong team by developing sales talent.
- Monitored team performance and provided constructive feedback.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Answered customer questions about services, and explained company processes to better aid customers.
Assistant Store Manager
Circle K
14225 W Newberry Rd, Newberry, FL 32669
04.2014 - 01.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Line Cook
Crispers
3102 SW 34th St Gainesville, FL 32608
06.2006 - 03.2013
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
Receiving Associate
Ross Dress For Less
3720 SW Archer Rd Gainesville, FL 32608
05.2003 - 03.2006
- Unloaded pallets and deliveries and organized products in warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Recorded regular progress and issues with products.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Compared shipping orders and invoices against contents received to verify accuracy.
Education
High School Diploma -
Newberry High School
Newberry, FLSkills
- Client Relationship-Building
- Personnel Scheduling
- Sales Initiatives
- Reading Comprehension
- Sales Transaction Processing
- Comprehensive Research
- Customer Service and Assistance
- Shipping and Receiving
- Client Inquiries
- MS Office Applications
- Attention to Quality
- Teamwork and Collaboration
Accomplishments
- Achieved Team Member of the Month multiple times and Team Member of the Year while at Trajector Medical by completing my job functions with accuracy and efficiency.
Timeline
Invoice Resolution II
Trajector Medical
09.2024 - Current
Invoice Resolution Specialist
Trajector Medical
08.2023 - 09.2024
Battle Buddy Officer (Assistant Team Lead)
Trajector Medical
01.2018 - 08.2023
Assistant Store Manager
Circle K
04.2014 - 01.2018
Line Cook
Crispers
06.2006 - 03.2013
Receiving Associate
Ross Dress For Less
05.2003 - 03.2006
High School Diploma -
Newberry High School