Glenda Morgan
Cairo,GA
Summary
Experienced with resolving complex issues and improving client satisfaction. Utilizes strong negotiation and communication skills to manage high-stress situations. Track record of effective collaboration and adaptability in dynamic environments.
Overview
6
6
years of professional experience
Work History
Account Resolution Specialist II
United Solutions Company
02.2023 - Current
- Upheld strict confidentiality when dealing with sensitive client information as per company policies and regulatory guidelines.
- Negotiated arrangements to manage defaults, payment plans, or full remittance of balance owed.
- Prevented revenue loss by promptly identifying and addressing potential payment delinquencies.
- Created detailed documentation for each case handled, ensuring proper record-keeping for future reference or audits purposes.
- Managed a portfolio of high-value accounts, ensuring prompt collection of outstanding balances.
- Developed customized reports for management, providing valuable insights into outstanding receivables and collection performance metrics.
- Contributed to team success by proactively identifying areas for improvement and implementing solutions to enhance overall performance.
Sales Consultant
Farmer's Furniture
03.2022 - 10.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Sales Business Manager
Dillard's
10.2020 - 03.2022
- Increased sales revenue by developing and implementing effective sales strategies.
- Utilized data-driven insights to refine sales tactics, leading to more efficient prospect targeting and improved close ratios.
- Led comprehensive market analysis, identifying trends and opportunities for business growth.
- Strengthened company reputation by delivering exceptional customer service and support.
- Successfully launched new products, driving sales growth and brand recognition.
- Established strong relationships with key industry influencers, creating valuable networking opportunities.
- Provided ongoing training and mentorship to junior staff members, cultivating a culture of continuous learning within the organization.
- Managed a high-performing sales team, fostering professional development and exceeding targets.
General Manager
Dairy Queen Grill & Chill
02.2019 - 05.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee evaluations, and contract details.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH05-2025
High School Diploma -
Lineville High School
Lineville, AL05-2006
Skills
- Client relationship building
- Goal-oriented mindset
- Documentation skills
- Payment plan negotiation
- Information gathering
- Inbound call management
- Research
- Debt collection
Timeline
Account Resolution Specialist II
United Solutions Company
02.2023 - Current
Sales Consultant
Farmer's Furniture
03.2022 - 10.2023
Sales Business Manager
Dillard's
10.2020 - 03.2022
General Manager
Dairy Queen Grill & Chill
02.2019 - 05.2019
Bachelor of Science - Psychology
Southern New Hampshire University
High School Diploma -
Lineville High School
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