Alpha Mancina
Dallas,TX
Summary
Experienced Customer Support Specialist skilled in resolving complex issues through effective communication and problem-solving. Trained staff and analyzed service trends to improve customer satisfaction. Enhanced client experiences through efficient coordination and targeted service analysis.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Ontiveros Law Firm
Dallas, Texas
04.2025 - Current
- Schedule appointments and manage lawyer's calendar to ensure optimal time utilization.
- Greet clients and visitors warmly at the front desk.
- Coordinate office supplies and maintain inventory for daily operations.
- Assist with billing inquiries and processed payments, ensuring accuracy and timely resolution.
- Answer phones and respond to client inquiries, enhancing client satisfaction through effective communication.
- Welcome patrons to front desk and engage in friendly conversations while conducting check-in process.
- Process payments accurately and efficiently.
AVID Tutor
JJ Pearce
Richardson, TX
08.2024 - 07.2026
- Collaborated with teachers, administrators and other staff members to provide a comprehensive learning experience for AVID students.
- Developed individualized learning plans based on student needs and goals.
- Instructed AVID students on how to use technology tools such as laptops, tablets and online programs to enhance their academic performance.
- Facilitated study sessions to enhance student learning and engagement.
- Assisted students with homework and project completion in various subjects.
- Collaborated with teachers to align tutoring strategies with classroom objectives.
- Created resource materials to supplement learning activities and lessons.
- Ensured safety protocols were followed at all times while working with the AVID program.
- Helped parents understand the importance of supporting their child's educational goals through active involvement in school activities.
Education
Some College (No Degree) - Science
Brookhaven Community College
Farmers Branch, TX06-2026
Skills
- Customer complaint resolution
- Product inquiry assistance
- Customer relationship management
- Order processing
- Issue troubleshooting
- Service analysis
- Data entry
- Multitasking and organization
- Staff training
- Team collaboration
- Guest amenities
- Microsoft office
- Front office support
- Clerical duties
Languages
Spanish
Professional
Affiliations
- SPCA Volunteer
Timeline
Front Desk Agent
Ontiveros Law Firm
04.2025 - Current
AVID Tutor
JJ Pearce
08.2024 - 07.2026
Some College (No Degree) - Science
Brookhaven Community College