Alphanique DawkinsRegiste
Lakeland
Summary
Im an outstanding employee with 4+ years of customer service experience. Skilled at handling various administrative tasks while providing optimal customer service to ensure a great experience. I also thrive in fast-paced work environments while doing various of tasks.
Overview
4
4
years of professional experience
Work History
Benefits Specialist
Allied Solutions
Lakeland
02.2023 - Current
- Ensured compliance with federal and state regulations regarding insurance verification.
- Analyzed and interpreted insurance coverage policies to determine patient eligibility for services.
- Accessed third-party insurance databases to identify coverage of benefits.
- Evaluated policies and procedures related to Insurance Verification activities.
Customer Service Representative
AdventHealth
Orlando
04.2021 - 02.2023
- Responded to customer inquiries via phone, email, and in person.
- Input customer data into reservation systems and updated to reflect room changes.
- Assisted with scheduling appointments for clients and visitors.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled sensitive information in a confidential manner.
- Scheduled and confirmed appointments for clients and staff.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Education
High School Diploma -
Edgewater High School
05.2020
Skills
- Detail-oriented
- Problem solving
- Insurance verification
- Data entry
- Appointment scheduling
- Time management
- Communication skills
References
Dmouri Registe, Husband
Additional Information - Disability Status
Disabled VET (100% disability)
Timeline
Benefits Specialist
Allied Solutions
02.2023 - Current
Customer Service Representative
AdventHealth
04.2021 - 02.2023
High School Diploma -
Edgewater High School