Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alphanique Dawkins Registe

Lakeland

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Benefits Specialist

Allied Solutions
Carmel
04.2024 - 03.2026
  • Reviewed insurance claims for accuracy and compliance with policies.
  • Assisted clients in understanding coverage options and policy details.
  • Analyzed customer needs and provided customized advice on selecting suitable car insurance plans.

Customer Service Representative

AdventHealth
Ocoee
04.2021 - 02.2024
  • Assisted patients with inquiries regarding services and appointment scheduling.
  • Managed patient records using electronic health record systems efficiently.
  • Collaborated with medical staff to ensure seamless patient care experiences.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted patients with insurance verification and billing questions.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Maintained a clean and organized reception area.
  • Assisted with the completion of medical forms and records.

Education

Edgewater High School
Orlando, FL

Skills

  • Claims analysis
  • Policy compliance
  • Insurance verification
  • Customer service

Languages

English
Full Professional
A1

Timeline

Benefits Specialist

Allied Solutions
04.2024 - 03.2026

Customer Service Representative

AdventHealth
04.2021 - 02.2024

Edgewater High School
Alphanique Dawkins Registe