Alphonso Austin
Philadelphia,PA
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal
08.2021 - 04.2024
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
Shift Lead
Allied Universal
08.2023 - 04.2024
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Conducted regular team meetings to discuss progress, address concerns, and set goals for continued improvement.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
Event Sales Representative
T-Mobile
06.2016 - 02.2017
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales through effective product promotion and upselling techniques.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Assisted in store merchandising to create visually appealing displays that attracted customer attention.
- Handled cash transactions accurately, adhering to company policies for safe and secure handling of funds.
Game Advisor
Game Stop
09.2012 - 10.2019
- Enhanced player experience by providing timely and accurate game support through various communication channels.
- Assisted in reducing customer complaints by troubleshooting and resolving technical issues promptly.
- Increased customer satisfaction by delivering clear, concise, and empathetic responses to inquiries and concerns.
- Contributed to sales targets by promoting available products, services, and special offers during interactions with customers.
- Maintained up-to-date knowledge of gaming industry trends, developments, and technologies to better serve the clients'' needs.
92G Culinary Specialist
US Army
01.2009 - 06.2016
- Enhanced dining experience by preparing and serving high-quality meals for military personnel.
- Ensured food safety and sanitation standards were met by adhering to strict guidelines during meal preparation.
- Managed kitchen inventory, reducing waste through effective planning and organization of ingredients.
- Assisted in the training of new culinary specialists, sharing expertise in cooking techniques and best practices.
- Collaborated with fellow culinary specialists to create diverse menus, catering to various dietary needs and preferences.
Package Handler
United Parcel Services
02.2007 - 11.2008
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
Cook
Five Guys Burger And Fries
12.2006 - 01.2007
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Clerk
Family Dollar
04.2006 - 11.2006
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Improved store efficiency by swiftly restocking shelves and displays with accuracy.
- Enhanced customer satisfaction by maintaining a well-organized and visually appealing sales floor.
- Reduced out-of-stock incidents by conducting regular inventory checks and promptly replenishing items.
Janitor
Team Clean
09.2004 - 01.2006
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
- Safeguarded building security by locking doors and setting alarms at the end of each shift.
Education
High school graduate or equivalency certificate (GED) -
Randolph High School
06.2004
Skills
- Crime Prevention
- CCTV Surveillance
- Electronic Surveillance
- Government Security Clearance
- Firearms Expert
- Military Experience
- Superior Customer Service
- Loss Prevention
- Regulatory Compliance
- Money Handling
- Customer Service
Certification
To Carry Firearms - Pennsylvania, 12/01/2021, 12/2026
Job References
Michael Ballard - 1611 Annin St Philadelphia Pa 19147 (267) 229-8637
Brian Rodriguez - 410 Crafton Ave Apt D 08017 (215) 730-3821
VJ Girten - 1408 Sandalwood Drive Apt L Colorado Springs CO (719) 474-9765
Timeline
Shift Lead
Allied Universal
08.2023 - 04.2024
Security Officer
Allied Universal
08.2021 - 04.2024
Event Sales Representative
T-Mobile
06.2016 - 02.2017
Game Advisor
Game Stop
09.2012 - 10.2019
92G Culinary Specialist
US Army
01.2009 - 06.2016
Package Handler
United Parcel Services
02.2007 - 11.2008
Cook
Five Guys Burger And Fries
12.2006 - 01.2007
Clerk
Family Dollar
04.2006 - 11.2006
Janitor
Team Clean
09.2004 - 01.2006
High school graduate or equivalency certificate (GED) -
Randolph High School