Desired Job Title
CAT Outside Adjuster Consultant IProximity AdjusterCatastrophe, Desk, Daily AdjusterInsurance Sales and Service AgentWork Type
Full TimeLocation Preference
HybridLocation: N. Chesterfield, USA
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Alphonso Doughtery
N. Chesterfield,USA
Work Preference
Summary
Talented adjuster offering 15 years of experience in progressive roles of accountability and leadership.
Experienced with evaluating insurance claims and determining appropriate actions. Utilizes analytical skills to assess damage and liability. Strong understanding of policy coverage and effective negotiation techniques.
Pursuing opportunities in management to leverage advanced skills in staff training and development. Initiative-taking with exceptional communication.
Overview
1
1
Certification
18
18
years of professional experience
Work History
CAT Outside Adjuster Consultant I
Allstate Corp
Richmond, VA
06.2024 - Current
- Evaluated 40-50 claims weekly to determine coverage applicability and resolve disputes efficiently.
- Conducted thorough investigations, gathering evidence to support claim decisions and minimize fraud risks.
- Handling 10-20 supplement claims by analyzing contractor details and determining the necessary additions per code and manufacturing standards.
- Collaborated with legal teams to negotiate settlements, ensuring compliance with company policies and regulations.
- Mentored junior adjusters, providing guidance on best practices for claims assessment and customer service excellence.
- Conducted on-site field inspections to assess damages firsthand, allowing for more accurate estimates and informed decision-making regarding repair costs or total loss assessments.
Proximity Adjuster
Best Claims Solutions
Richmond, VA
06.2023 - 10.2023
- Reconciliation of 20-30 estimates weekly, evaluate claims and set financial incurred to protect the company’s interest.
- Make approval or denial decisions by reviewing estimates and supporting docs,
- Review and process all reports including billing reviews, personal property, additional living expense, e-payments, etc.
- Managed case files, ensuring compliance with regulatory standards and company policies.
- Mentored staff on best practices in claims assessment and customer service excellence.
- Increased overall productivity by managing a large caseload while maintaining strict attention to detail and accuracy in documentation.
Catastrophe, Desk, Daily Adjuster
Wardlaw
Richmond, VA
08.2019 - 05.2023
- Large Loss including farm- Evaluate the degree of liability exposure through investigative tactics.
- Prepare disclaimers, reservation of rights and other correspondences as deemed appropriate, following jurisdictional guidelines.
- Evaluated claims for accuracy and compliance with company policies.
- Negotiated fair settlements on behalf of the company for property damage claims while mitigating financial risk exposure.
- Conducted 40-50 on-site field inspections weekly to assess damages firsthand, allowing for more accurate estimates and informed decision-making regarding repair costs or total loss assessments.
- Investigated complex claims using analytical skills and advanced investigative techniques.
Insurance Sales and Service Agent
Kelly Garrison Agency
Richmond, VA
04.2008 - 08.2019
- Provided exceptional customer service, resolving inquiries and issues efficiently.
- Managed daily operations, ensuring timely processing of client requests.
- Trained new team members on policies, procedures, and system usage.
- Streamlined workflow processes to enhance service delivery and client satisfaction.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Educate clients on coverage options, policy features, and available discounts
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Associate of Science - Business Management
J Sergeant Reynolds Community College
Richmond, VA Skills
- Xactimate proficiency
- Symbility proficiency
- MS Office proficiency
- Policy interpretation
- Damage assessment
- Inventory management procedures
- Operational efficiency
- Oral and written communication
- Negotiation
- Data entry
- Customer service
- Underwriting and adjustments
- Spreadsheet tracking
- Claims investigation
- Property valuation
Certification
Certification: DHS- Texas All Lines. State Farm certified= Home and Auto.
Timeline
CAT Outside Adjuster Consultant I
Allstate Corp
06.2024 - Current
Proximity Adjuster
Best Claims Solutions
06.2023 - 10.2023
Catastrophe, Desk, Daily Adjuster
Wardlaw
08.2019 - 05.2023
Insurance Sales and Service Agent
Kelly Garrison Agency
04.2008 - 08.2019
Associate of Science - Business Management
J Sergeant Reynolds Community College