Summary
Overview
Work History
Education
Skills
Timeline
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Alphonso Toliver

Jacksonville,FL

Summary

Dynamic OTR Manager with a proven track record at Amazon, enhancing operational efficiency and workforce planning. Excelled in building strong relationships and fostering a positive work environment, significantly improving collaboration and performance tracking. Expert in infrastructure management and route planning, achieving top-tier results without exceeding a 55-word limit. Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 3 years of management performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

OTR Manager

Amazon
07.2023 - Current
  • Conducted regular employee evaluations to identify areas for improvement and establish performance goals.
  • Developed strong relationships with DSP's, ensuring timely delivery of products at competitive prices.
  • Supervised team of a 100 new hires during peak and helped to resolve issues arising during shifts.
  • Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.

Assistant Manager

UPS
10.2021 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

MBA - Business Administration And Management

Florida State University
Tallahassee, FL
06.2023

Bachelor of Arts - Sociology

Florida State University
Tallahassee, FL
06.2021

Skills

  • Operational Efficiency
  • Workforce Planning
  • Excellent interpersonal skills
  • Knowledge of performance tracking
  • Standard Operating Procedures
  • Infrastructure Management

Timeline

OTR Manager

Amazon
07.2023 - Current

Assistant Manager

UPS
10.2021 - 06.2023

MBA - Business Administration And Management

Florida State University

Bachelor of Arts - Sociology

Florida State University
Alphonso Toliver