ALROY GILLON
Houston
Summary
Dynamic finance graduate with six years of diverse experience in customer-facing technical roles, committed to leveraging analytical skills and technical expertise to drive business success. Proficient in financial analysis, data visualization, and problem-solving, with a solid foundation in financial modeling. Proven ability to enhance customer understanding and satisfaction, while fostering collaborative environments. Eager to contribute to a business or financial analyst position, utilizing a blend of technical acumen and finance knowledge to deliver impactful insights and support data-driven decision-making.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Specialist
Apple Inc.
Houston
07.2023 - Current
- Analyzed patterns in high-volume technical cases to identify root causes, operational inefficiencies, and recurring trends, contributing insights that informed process improvements and resource allocation decisions.
- Synthesized complex information for customers and internal teams, translating technical findings into clear, actionable recommendations, while maintaining strict accuracy and compliance with sensitive data.
- Managed and prioritized a substantial case workload in a fast-paced setting, collaborating cross-functionally to streamline workflows, improve service KPIs, and support more efficient business operations.
Product Zone Specialist
Apple Inc.
Houston
08.2022 - 07.2023
- Analyzed customer needs and buying behaviors to identify product opportunities, providing accurate guidance based on a deep knowledge of Apple products, services, and purchase options.
- Collaborated across teams to share insights and streamline sales and service workflows, supporting more consistent execution, and improving overall store performance.
- Maintained high accuracy, adhered to operational guidelines, and adapted to shifting store demands, ensuring reliable processes, and strong cross-functional support in a fast-paced environment.
Lead
Ymca Of Greater Houston
Cypress
08.2019 - 07.2022
- Led after school program operations as Texas Childcare Licensing Site Director, ensuring compliance with YMCA and state regulations, and overseeing safety, behavior management, and daily activities.
- Managed staff, monitor children's safety, and maintain accurate records, including attendance, incident reports, and program compliance documentation.
- Drove program growth and quality by implementing engaging activities, communicating with parents, and ensuring adherence to child protection and safety standards.
Education
BBA - Finance
University of Houston
Houston12.2024
Skills
- Financial Modeling & Forecasting
- Data Analysis & Excel Proficiency
- Accounting & GAAP Knowledge
- Variance & Trend Analysis
- Financial Reporting
- Critical Thinking & Problem Solving
- Communication & Business Partnering
- Budgeting & Cost Analysis
Certification
- Financial Management Specialization, Duke University, Coursera
- Tableau Business Intelligence Analyst
- Financial Accounting: Foundations, University of Illinois, Coursera
Timeline
Technical Specialist
Apple Inc.
07.2023 - Current
Product Zone Specialist
Apple Inc.
08.2022 - 07.2023
Lead
Ymca Of Greater Houston
08.2019 - 07.2022
BBA - Finance
University of Houston