Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alroy Gillon

Https://www.linkedin.com/in/alroygillon/

Summary

Finance graduate with strong analytical skills and hands-on experience in customer-facing tech roles at Apple. Certified in Tableau and Financial Accounting, with strengths in data visualization, financial modeling, and problem-solving. Eager to apply technical and financial expertise in a business or financial analyst role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Specialist

Apple Inc.
07.2023 - Current
  • Conduct advanced diagnostics and software troubleshooting for macOS, iOS, and watchOS devices using Apple Service Toolkit and system logs. Identify root causes of complex technical issues and collaborated with team leads to implement solutions, achieving a high resolution rate and improving overall support efficiency.
  • Deliver tailored product education and troubleshooting to 15+ customers daily, increasing customer understanding of Apple ecosystem features (e.g., iCloud, Continuity, security settings). Consistently receive 100% customer satisfaction scores and helped drive an in store 15% increase in AppleCare+ adoption through informed recommendations.
  • Support daily operations across sales, technical triage, and inventory, stepping into multiple roles as needed to maintain seamless service during peak hours. Mentor new team members in troubleshooting workflows and customer interaction strategies, reinforcing Apple’s inclusive, customer-first culture.

Product Zone Specialist

Apple Inc.
08.2022 - 07.2023
  • Expertly demonstrated Apple products and services to diverse customer segments, driving engagement and increasing product adoption. Regularly updated product knowledge to showcase new features and innovations confidently.
  • Provided personalized consultations by assessing customer needs and recommending tailored Apple solutions, contributing to a 15% uplift in zone sales. Built strong customer relationships that encouraged repeat visits and positive word-of-mouth.
  • Collaborated with sales and technical teams to maintain product displays, ensure inventory accuracy, and deliver seamless customer experiences aligned with Apple’s brand standards. Played a key role in organizing product launches and special events within the product zone.

Lead

Ymca Of Greater Houston
08.2019 - 07.2022
  • Led after school program operations as Texas Childcare Licensing Site Director, ensuring compliance with YMCA and state regulations, and overseeing safety, behavior management, and daily activities.
  • Managed staff, monitor children's safety, and maintain accurate records, including attendance, incident reports, and program compliance documentation.
  • Drove program growth and quality by implementing engaging activities, communicating with parents, and ensuring adherence to child protection and safety standards.

Education

BBA - Finance

University of Houston
Houston, TX
12-2024

Skills

  • Financial analysis and problem solving
  • Data-driven decision-making
  • Microsoft Office proficiency
  • Data visualization
  • Team collaboration
  • Trend analysis
  • Advanced Excel functions
  • Financial modeling

Certification

Financial Accounting: Foundations, University of Illinois

Tableau Business Intelligence Analyst

Timeline

Technical Specialist

Apple Inc.
07.2023 - Current

Product Zone Specialist

Apple Inc.
08.2022 - 07.2023

Lead

Ymca Of Greater Houston
08.2019 - 07.2022

BBA - Finance

University of Houston

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