Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

ALSABET GETACHEW

Kent,WA

Summary

Dynamic customer service professional with extensive experience at Emirates Airline (Swissport), excelling in passenger check-in operations and conflict resolution. Proven track record in driving membership enrollments at CLEAR while ensuring compliance with security guidelines. Skilled in time management and employee training, consistently enhancing guest satisfaction and operational efficiency.

Overview

7
7
years of professional experience

Work History

Customer Representative

Emirates Airline (Swissport)
Seatac, USA
06.2018 - Current
  • Managed passenger inquiries regarding flight departures and arrivals.
  • Checked in passengers and assigned seat numbers efficiently.
  • Issued boarding passes and luggage labels accurately.
  • Assisted individuals with special needs and unaccompanied minors.
  • Effectively prioritized tasks to meet tight deadlines.
  • Centralized load control operations to ensure proper baggage loading onto aircraft.
  • Communicated with load control in DXB to verify accurate and efficient loading procedures.
  • Supervised flights to ensure compliance and trained new hires for optimal guest service.

Sales Representative/Shift Supervisor

CLEAR
Seatac, USA
07.2018 - 12.2023
  • Engaged potential customers and travelers through exceptional communication skills.
  • Drove membership enrollments by promoting CLEAR benefits effectively.
  • Ensured compliance with security and safety guidelines at all times.
  • Assisted members and passengers in navigating CLEAR lanes and airport areas.

Education

High School Diploma -

Foster High School
Tukwila, WA
06-2013

Some College (No Degree) - Aviation Management

Green River College
Auburn, WA

Skills

  • Microsoft Office Suite
  • Customer service excellence
  • Passenger check-in operations
  • Baggage handling expertise
  • Flight operations management
  • Security compliance oversight
  • Team collaboration
  • Time management skills
  • Conflict resolution strategies
  • Employee training and development

Languages

English
Native/ Bilingual
Amharic
Native/ Bilingual

References

References available upon request.

Timeline

Sales Representative/Shift Supervisor

CLEAR
07.2018 - 12.2023

Customer Representative

Emirates Airline (Swissport)
06.2018 - Current

High School Diploma -

Foster High School

Some College (No Degree) - Aviation Management

Green River College

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