Saidu David Kamara
Atlantic City,New Jersey
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Representative
Prolific Connection Inc.
Atlantic City, 08401
10.2023 - 12.2023
- Performed data entry activities as needed.
- Propose new offers and promotional offers to existing customers as well as new customers.
- Maintained customer records.
- Answer to or respond to customer's daily requests.
- Contacted customers about potential service upgrades, new services and account changes.
Card Manager
Total Energies SL Ltd.
Freetown, Sierra Leone
06.2014 - 01.2023
- Work with external vendors for efficient card processing operations and managing the card Eco System.
- Implemented best practices for secure handling of sensitive customer information related to payment cards.
- Participated in meetings with partners to discuss strategies for improving the effectiveness of current programs.
- Developed and implemented card management strategies to optimize customer satisfaction.
- Managed the distribution of credit cards, debit cards and prepaid cards to customers.
- Ensured compliance with all applicable laws and regulations related to card management.
- Maintained up-to-date records of all issued cards including activation, cancellation or replacement requests.
- Analyzed customer data to identify opportunities for improvement in card services.
- Resolved customer complaints pertaining to card-related issues in a timely manner.
- Collaborated with internal teams such as marketing, finance and IT departments for successful launch of new products.
- Performed periodic reviews of existing system configurations related to card services.
- Drafted policies governing the issuance, usage and return of payment cards.
- Created reports on card usage, trends and performance metrics.
Assistant System Administrator
Total Energies SL Ltd.
Freetown, Sierra Leone
09.2012 - 06.2014
- Maintained inventory records of all hardware components within the organization.
- Provided technical assistance for end users regarding hardware and software related problems.
- Configured network settings such as IP addressing, DNS entries, DHCP server settings.
- Coordinated with vendors for installation of new hardware components or upgrades of existing ones.
- Installed, configured, and maintained Windows Server 2008 and 2012 operating systems.
- Provided technical support to users on various hardware and software applications.
- Performed daily system backups using Symantec Backup Exec software.
- Implemented and managed VPNs, enabling secure remote access for employees.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Set up, optimized and managed network equipment.
- Diagnosed, troubleshot and resolved hardware and system problems.
Education
Certification - CompTIA A+ Certification
IDEAL Institute of Technology
Pleasantville, NJ07-2024
Global Village For Future Leaders - Leadership, Entrepreneurship And Project Training
Lehigh University
Bethlehem, PA07-2022
MBA - Business Administration And Management
University of Nicosia
Lanarca, Cyprus05-2020
Bachelor of Science - Business and Information Technology
Njala University
Freetown, Sierra Leone02-2013
Skills
- Data Management
- Payment Processing
- Data Entry
- Business development understanding
- Administrative Support
- Microsoft Outlook
- Microsoft office
- Project management abilities
- System implementation
- Computer Proficiency
- Credit card payment processing
- Information Security
- Executive management support
- Microsoft Office Suite
- Technical Support
Certification
- A+ Certification
Languages
English
Full Professional
References
References available upon request.
Timeline
Customer Representative
Prolific Connection Inc.
10.2023 - 12.2023
Card Manager
Total Energies SL Ltd.
06.2014 - 01.2023
Assistant System Administrator
Total Energies SL Ltd.
09.2012 - 06.2014
Certification - CompTIA A+ Certification
IDEAL Institute of Technology
Global Village For Future Leaders - Leadership, Entrepreneurship And Project Training
Lehigh University
MBA - Business Administration And Management
University of Nicosia
Bachelor of Science - Business and Information Technology
Njala University