Davida Beal
Memphis,TN
Summary
Dynamic Customer Relations Specialist with a proven track record at Advanced Services Inc., excelling in customer relationship management and technical troubleshooting. Adept at negotiating contract renewals and fostering client loyalty, I leverage strong communication skills to enhance customer satisfaction and drive revenue growth. Committed to delivering exceptional service and solutions.
Overview
5
5
years of professional experience
Work History
Customer Representative
Apple store at Saddle Creek
Germantown, US
01.2023 - Current
- Listened to the questions and concerns of customers in order to provide answers or responses.
- Provided excellent customer service by quickly resolving issues and responding to inquiries.
- Accepted credit card payments and offered self-serve payment options after explaining charges on customer bills.
Consumer Relations Specialist
Advanced Services Inc.
Memphis, TN
04.2024 - 01.2025
- Negotiated contract renewals and upsells, contributing to sustained revenue growth.
- Developed and maintained strong relationships with key clients to ensure satisfaction and loyalty.
- Adhered to company policies and procedures when interacting with customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered consumer questions regarding product assembly and maintenance.
- Responded to customer emails, telephone calls, and social media messages promptly and professionally.
IT
UPS Customer Center
Memphis, US
03.2020 - 01.2023
- Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department.
- Performance reporting and the use of business intelligence tools.
- Responded quickly to customer concerns and resolved technical issues using Data entry.
- Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
Education
Bachelor of Science - Business Administration
Rust College
Holly Springs, MS12.2020
Skills
- Well-qualified
- Flexible
- Driven
- Focused on customer service
- Customer relationship management
- Supply and demand planning
- Time management
- Program management
- Team building
- Skilled in Microsoft Excel
- Skilled in Microsoft Word
- Communications
- Data Management
- Customer service
- MS Office
- Data entry
- Technical troubleshooting
Timeline
Consumer Relations Specialist
Advanced Services Inc.
04.2024 - 01.2025
Customer Representative
Apple store at Saddle Creek
01.2023 - Current
IT
UPS Customer Center
03.2020 - 01.2023
Bachelor of Science - Business Administration
Rust College
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