Purpose-driven District Manager with experience managing multiple locations and teams, rising through the ranks from entry-level to upper leadership through honesty, integrity, respect, and hard work. Skilled in training, time management, hiring, and driving performance with credibility while consistently maintaining company standards. Known for staying calm under pressure, solving problems quickly, and fostering team success. Passionate about delivering excellent customer experiences and helping businesses grow.
Oversaw two Domino’s locations, including one on a busy military base, managing daily operations, staffing, and scheduling around the unique demands of soldier deployments and training cycles.
Worked closely with managers to make sure both stores stayed fully staffed and prepared for high-volume rushes.
Supported team development by being actively involved in store operations—jumping in to help when needed, coaching employees, and creating a strong team environment focused on reliability and growth.
Managed key performance areas like labor costs, food costs, and overall store performance.
Visited each store regularly to ensure they stayed on track with Domino’s standards and helped troubleshoot issues before they became problems
Focused heavily on customer service and satisfaction, making sure every customer received fast, accurate, and friendly service.
Also led local marketing efforts to drive sales and increase visibility in each store’s community.
Shift Leadership & Accountability
Took full responsibility for leading shifts, making sure the store was fully prepared for busy rushes. Managed staff, kept operations running smoothly, and made sure every order was made right and delivered on time.
Team Training & Development
Helped train and mentor new employees, making sure they understood Domino’s standards and could perform confidently on the floor. Focused on building a strong, dependable team.
Food Quality & Customer Experience
Kept a close eye on food quality and customer service throughout each shift. Stepped in to solve problems quickly and made sure every customer left satisfied with their experience.
Store Operations & Standards
Handled daily operations inside the “four walls,” from managing prep work and cleanliness to ensuring the team followed safety, food, and service procedures. Maintained high standards across the board.
Flexible Support Across Multiple Locations
Regularly worked in other stores besides home store location to cover shifts or support the team when needed. Stepped in quickly to help wherever the district manager needed me to keep operations running smoothly.
Food Preparation & Quality
Made pizzas and other menu items accurately and quickly, always following Domino’s standards for quality and presentation. Focused on making every order right the first time.
Customer Service & Communication
Answered phones, took orders, and made sure every customer felt heard and taken care of. Focused on understanding what each customer wanted and solving any issues quickly and professionally.
Cash Handling & Transactions
Handled customer payments accurately and efficiently, whether in person or over the phone. Stayed focused during busy times to keep the front of the store running smoothly.
Multi-Store Management
Servsafe
Servsafe
NYC food handling