AlShante Hurell
Detroit,MI
Overview
4
4
years of professional experience
Work History
Medical Support Assistant
Department of Veteran Affairs
Ann Arbor, MI
12.2025 - Current
- Provided comprehensive patient support, facilitating efficient appointment scheduling and follow-up communications.
- Managed electronic health records, ensuring accuracy and confidentiality of sensitive patient information.
- Trained in scheduling patient appointments and tracking electronic orders, facilitating workflow and maintaining accurate medical systems for improved patient care.
- Acquired knowledge of CERNER EHRM systems, enhancing patient data management and ensuring compliance with confidentiality standards.
- Managed switchboard operations, efficiently answering calls and directing inquiries to appropriate departments to enhance communication flow.
Medical Support Assistant
Department of Veteran Affairs
03.2025 - 12.2025
- Used VES, CPRS, and VISTA to maintain and record patient data and update demographic information.
- Enrolled new veterans, updated financial and copay exemption test
- Entered primary care consult requests into the system
- Inform veterans of Health Benefits and other eligible benefits available through the VA
- Greet patients, answer inquiries, and provide directions or information about services
- Receive and answer telephone calls or electronic messages
Veterinary Assistant
Kings Trail Animal Hospital
01.2023 - 03.2025
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Assisted senior staff with blood analyses and physical assessments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Assisted in examination and treatment of animals in veterinary clinic.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Prepared animals for surgical procedures.
- Collected and processed samples for laboratory testing.
Rehabilitation Technician
Central Texas Veterinary Specialty and Emergency
11.2021 - 12.2022
- Utilized aquatic therapy treatments for patients with orthopedic and neurological conditions.
- Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
- Utilized Class IV laser therapy and other land exercises (ie. cavalettis, ramp, and assisted walks) under the supervision of physical therapist
- Educated patients and families on exercises and proper body mechanics.
- Giving water, food, and medication when needed
- Followed discharge plans, identified concerns and reported issues to management for decision-making.
- Documented each patient case with updates in computer system.
- Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Maintained cleanliness and sanitation of clinic or treatment environment.
Education
Associate of Arts - English Communication, Spanish
Armstrong State University
Savannah, GA12.2017
Veterinary Technician
Penn Foster
Skills
- Experience with CPRS, VES, Vista, and Military Record System
- Trained to work in ISS and CTM scheduling systems
- Recently completed training for Cerner (EHRM) programs
- Scheduling consult request
- Appointment scheduling
- Coordinating incoming calls
- HIPAA compliance
Timeline
Medical Support Assistant
Department of Veteran Affairs
12.2025 - Current
Medical Support Assistant
Department of Veteran Affairs
03.2025 - 12.2025
Veterinary Assistant
Kings Trail Animal Hospital
01.2023 - 03.2025
Rehabilitation Technician
Central Texas Veterinary Specialty and Emergency
11.2021 - 12.2022
Associate of Arts - English Communication, Spanish
Armstrong State University
Veterinary Technician
Penn Foster