Shae Smalls
Murrells Inlet,SC
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank Of America
Murrells Inlet, SC
08.2018 - Current
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
Human Resources Assistant
Choice Health
Myrtle Beach, SC
06.2017 - 08.2018
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Improved productivity initiatives while coordinating itineraries and scheduling appointments.
- Organized new employee orientation schedules for new hires.
- Prepared monthly termination lists to be added to permanent records.
Administrative Assistant
Sc Department Of H
Conway, SC
03.2016 - 06.2017
- Handled client correspondence and tracked records to foster office efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed research to collect and record industry data.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Senior Claims Advocate
Blue Cross And Blue Shield
Myrtle Beach, SC
09.2012 - 02.2016
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Proposed settlements for uncomplicated issues to resolve claims.
- Oversaw claim recoveries, subrogation and salvage.
- Followed up with customers on unresolved issues.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
Medical Technician
Agape Assisted Living
Murrells Inlet, SC
04.2008 - 09.2012
- Administered medications and performed basic and advanced patient assessments.
- Assisted physicians by preparing patients for procedures such as EKGs, phlebotomies, glucose tests and pulmonary functioning tests.
- Measured patient vital signs such as blood pressure, pulse rate and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions and assisting with concerns.
Education
Bachelor of Science - Psychology
Walden University
Minneapolis, MN12.2020
Diploma - Medical Billing And Coding
Miller Motte
Conway, SC04.2013
Diploma - Medical Office Assistance
Miller Motte
Conway, SC07.2012
Skills
- Policy development and implementation
- Financial Advising
- Relationship building and management
- Sales
- Insurance claims
- Medical office administration
- Simple Dressings
- Medical Billing and Coding
- Lab testing and reporting
- OSHA Compliance
Certification
CPR and first aid, American Heart Association
SC Accident and Health Insurance Producer
Timeline
Relationship Banker
Bank Of America
08.2018 - Current
Human Resources Assistant
Choice Health
06.2017 - 08.2018
Administrative Assistant
Sc Department Of H
03.2016 - 06.2017
Senior Claims Advocate
Blue Cross And Blue Shield
09.2012 - 02.2016
Medical Technician
Agape Assisted Living
04.2008 - 09.2012
Bachelor of Science - Psychology
Walden University
Diploma - Medical Billing And Coding
Miller Motte
Diploma - Medical Office Assistance
Miller Motte