Alyssa Zimmerman
Denver,CO
Summary
Hospitality professional with proven track record in leading teams to deliver exceptional dining experiences. Known for collaborative approach and results-driven mindset, consistently adaptable to dynamic service environments. Expertise in staff training, customer relations, and maintaining operational excellence.
Overview
9
9
years of professional experience
Work History
Lead Server
Corinne Denver
Denver, CO
09.2024 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Managed liquor inventory levels and certification of all servers.
Manager/Server
Zach Greeenlee's Trackside Steak and Seafood
Hagerstown, MD
03.2022 - 07.2024
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Server
Texas Roadhouse
Hagerstown, MD
11.2020 - 02.2022
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Ensured timely completion of side work and closing duties during every shift.
- Cultivated warm relationships with regular customers.
Department Business Owner/Fulfillment Expert
Target
Tigard, OR
08.2019 - 10.2020
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Fulfilled orders quickly to accomplish challenging daily objectives.
Server
Texas Roadhouse
Hagerstown, MD
10.2016 - 06.2019
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Ensured timely completion of side work and closing duties during every shift.
- Cultivated warm relationships with regular customers.
Education
High School Diploma - Law And Justice
Clear Spring High School
Clear Spring, MD05-2016
Skills
- Restaurant operations management
- Team leadership
- Customer service
- Attention to detail
- Problem solving
- Multi-tasking
Accomplishments
Earned a management role at Zach Greenlee's Trackside Steak and Seafood due to continued hard work and exceptional customer service.
Timeline
Lead Server
Corinne Denver
09.2024 - Current
Manager/Server
Zach Greeenlee's Trackside Steak and Seafood
03.2022 - 07.2024
Server
Texas Roadhouse
11.2020 - 02.2022
Department Business Owner/Fulfillment Expert
Target
08.2019 - 10.2020
Server
Texas Roadhouse
10.2016 - 06.2019
High School Diploma - Law And Justice
Clear Spring High School
Education and Training
other