Alta Rice
Iva,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Sales Representative
Tritain Enterprises Inc
04.2022 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Marketing Representative
Innovative Voices Inc
05.2019 - 03.2022
- Created reports to track performance of marketing campaigns and suggest improvements.
- Partnered with sales teams to develop and execute marketing initiatives that supported customer acquisition and retention goals.
- Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
- Developed compelling marketing materials for product launches, resulting in heightened consumer interest and sales growth.
Education
High School Diploma -
Forest Park High School
Forest Park06-1999
Skills
- Active listening
- Critical thinking
- Problem resolution
- Customer relationship management (CRM)
- Technical support
- Customer service
- Computer proficiency
References
Available upon request
Timeline
Sales Representative
Tritain Enterprises Inc
04.2022 - 05.2024
Marketing Representative
Innovative Voices Inc
05.2019 - 03.2022
High School Diploma -
Forest Park High School
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