Altagracia Leguisamon
Cambridge,ME
Summary
Dedicated and bilingual human services and social work professional with a strong background in supporting low-income immigrant youth, adults, and families. Skilled in counseling and committed to fostering understanding and empowerment within diverse communities. Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach in identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Community Partner Care Coordinator (NRLP LTSS CPC)
Greater Lynn Senior Services
09.2022 - 12.2023
- Provided comprehensive person-driven support to enrollees ages 3 to 64 once a month and weekly phone communications
- Maintained consistent enrollee engagement, supporting problem-solving, data management, and outcome evaluations
- Facilitate communication between the enrollee, ACO/MCO, and relevant LTSS, social service, and community resource providers that promoted the integration of the enrollee's care across physical, behavioral, and LTSS areas
- Facilitate the provision of appropriate community LTSS and resource
- Advocated for person-centered care planning and provision of LTSS that promoted independent living, with a special focus on enrollees with disabilities
- Supported enrollee's transitions of care, health and wellness coaching as directed by the enrollee's care team and the ACO or MCO care plan.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Leveraged technological tools for efficient case management, organization, and enhanced client communication.
MassSTART Bilingual (Spanish) Case Manager
Wediko Children's Services & The Home for the Little Wanderers
01.2019 - 06.2022
- Managed family cases, delivering in-home instruction to facilitate learning opportunities
- Connected with families referred to MassSTART Program
- Establish and sustain long-term, collaborative relationships with students in both school-based and home-based settings
- Plan and lead weekly Botvin LifeSkills Training Program for enrolled students
- Develop and oversee comprehensive MassSTART Family Support Plan
- Ensure maintenance of all required documentation, including enrollments, discharge assessments, Family Support Plans, and case notes.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Outreach Worker
Youth Villages
04.2018 - 08.2018
- Managed a caseload of 4-5 families, providing weekly direct support
- Coordinated activities as identified in the wraparound meetings
- Facilitated Wraparound meetings monthly or as needed
- Developed and regularly documented Individualized Service Plans (ISPs) and updates to the Individualized Crisis Management Plan (ICMP)
- Spearheaded transition and discharge planning, including aftercare service plans
- Provided interventions to address the concrete needs of children and families
- Coordinated resources for families, such as transportation to appointments and activities, monitored medication administration and healthcare needs
- Triaged crisis calls and identifies appropriate courses of action.
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
- Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
- Served as a liaison between clients and service providers, ensuring clear communication of needs and expectations while maintaining client confidentiality at all times.
- Maintained accurate client records by diligently documenting all interactions, interventions, and outcomes in the case management system.
Intensive Care Coordinator (Internship)
The Home for the Little Wanderers
08.2016 - 06.2017
- Liaised with collateral agencies and programs offers for clients and their families
- Established and sustained relationships and services that fostered children and family growth
- Served as an advocate for families, educating parents on self-advocacy for themselves and their children
- Actively assisted youth and families in obtaining and monitoring the delivery of wrap-around services
- Collaborated with formal and natural supports, community-based agencies, services, and organizations
- Administered written assessments, summary reports, documentation, treatment planning, and safety planning in a timely and well-written manner.
- Monitored patient progress and adjusted treatments accordingly.
- Supported families during difficult times by offering emotional support, education on treatment options, and assistance with decision-making processes.
Therapeutic Training and Support Specialist
North Suffolk Mental Health Association
09.2015 - 05.2016
- Collaborated with licensed clinicians to deliver in-home therapy
- Implemented and supported the development of the in-home treatment plan created for each client
- Provided resources to address mental, behavioral, and emotional health for adults and teens
- Trained youth to manage and develop self-control in response to varied situations
- Conducted one-on-one consultations and communicated via phone as part of interventions.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
Therapeutic Support Specialist
Pyramid Builders Associates
09.2015 - 05.2016
- Provided in-home therapy for parents, coaching them on implementing a positive behavior reward system
- Assisted parents in their development as advocates for their children, including joint attendance to school and community meetings
- Developed treatment plans under the supervision of a licensed clinician aimed at strengthening the parent-child relationship and academic performance.
- Advocated on behalf of clients within the community, connecting them with essential resources for ongoing support and success.
- Improved client outcomes by developing and implementing individualized therapeutic plans.
Community Support Program Advocate
Pyramid Builders Associates
11.2012 - 07.2014
- Performed therapeutic visits to assess the needs of families, children, and adolescents
- Addressed youth's behavioral health needs to enhance family support and promote healthy functioning within a family
- Provided crisis intervention, drug and alcohol education, and healthy sex education to adolescents
- Advocated for youth with special needs in school alongside parents
- Utilized Spanish skills to provide translation for clients
- Assisted low-income adult clients in securing housing, managing time, medication, and planning appointments
Education
Bachelor of Arts in Liberal Studies in Counseling Psychology -
Lesley University
Cambridge, MAMaster of Social Work -
Lesley University
Cambridge, MA05.2025
Associates of Arts in Human Services Program -
Bunker Hill Community College
Boston, MA05.2012
Skills
- Client Relationship Building
- Collaboration and Teamwork
- Interpersonal Communication
- Establishing Effective Relationships
- Excellent Communication
- Mentoring and Coaching
- Problem-Solving
- Time Management
- Problem-solving abilities
- Active Listening
- Multitasking Abilities
- Reliability
- Building Trust and Relationships
- Teamwork and Collaboration
- Attention to Detail
- Self Motivation
Accomplishments
- Achieved family reunification, by effectively helping with providing parenting education and the importance of living in harmony by implementing democracy to all members.
Certification
Costumer Services Representative
Spanish Translator & Interpreter
Health and Wellness Advisor
Timeline
Community Partner Care Coordinator (NRLP LTSS CPC)
Greater Lynn Senior Services
09.2022 - 12.2023
MassSTART Bilingual (Spanish) Case Manager
Wediko Children's Services & The Home for the Little Wanderers
01.2019 - 06.2022
Outreach Worker
Youth Villages
04.2018 - 08.2018
Intensive Care Coordinator (Internship)
The Home for the Little Wanderers
08.2016 - 06.2017
Therapeutic Training and Support Specialist
North Suffolk Mental Health Association
09.2015 - 05.2016
Therapeutic Support Specialist
Pyramid Builders Associates
09.2015 - 05.2016
Community Support Program Advocate
Pyramid Builders Associates
11.2012 - 07.2014
Bachelor of Arts in Liberal Studies in Counseling Psychology -
Lesley University
Master of Social Work -
Lesley University
Associates of Arts in Human Services Program -
Bunker Hill Community College
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