Summary
Overview
Work History
Education
Skills
Certification
Education
Timeline
Generic

Marcus Chikere

Marietta,GA

Summary

Stays on top of demands in fast-paced environments by effectively using slow periods. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Friendly Certified Phlebotomy Technician committed to patient safety and well-being. Maintains calm atmosphere during venipuncture to put patients at ease. Accurate and detailed to promote specimen integrity. Certified Phlebotomy Technician known for high productivity and efficiency in task completion. Skilled in venipuncture, specimen collection, and patient communication. Excels in maintaining safety protocols, managing patient data confidentiality, and operating laboratory equipment. Adapts quickly to new technologies with strong problem-solving abilities and interpersonal skills to ensure positive patient experiences. Highly-motivated employee with desire to take on new challenges.

Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Lead Care Partner

Kennestone Hospital
01.2025 - Current
  • Oversaw daily operations and ensured team adherence to quality standards.
  • Mentored junior staff on best practices and safety protocols.
  • Streamlined workflows, improving efficiency across multiple projects.
  • Conducted regular performance reviews and provided constructive feedback.
  • Coordinated cross-functional meetings to align project objectives and outcomes.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.

Oil Change Technician

Jiffy Lube
11.2024 - 01.2025
  • Diagnosed and repaired basic automotive issues for brakes, alignments, suspensions, cooling and electrical systems.
  • Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
  • Met incoming customers to take down information and answer questions about service options.
  • Reviewed work orders and discussed with supervisors.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.

Dispetcher/ Custumer Representative

K-works Atlanta
04.2024 - 10.2024
  • Handled telephone, email and in-person inquiries from customers seeking assistance
  • Created contracts and work orders and followed-up on service delivery
  • Advised on company policies governing sales, service, and support
  • Communicated frequently with sales, QC and customer service personnel to coordinate overall effort
  • Maintained accurate records of customer interactions in database
  • Expedited resolution of customer complaints and concerns to create customer loyalty
  • Followed up with customers to ensure satisfaction and gather feedback.

Merchandise Associate

Walmart
10.2023 - 02.2024
  • Implemented and executed plan-o-grams in-line with store presentation guidelines
  • Used strategic product placement and memorable visual displays to drive sales.
  • Updated job knowledge by participating in educational opportunities such as seminars or workshops.
  • Reviewed work orders and discussed with supervisors.
  • Recommended additional repairs or services based on customer needs.
  • Repaired, replaced and adjusted brakes.
  • Cleaned engine parts and applied anti-corrosion materials when necessary.
  • Diagnosed problems with engines using computerized diagnostic equipment.
  • Communicated effectively with customers regarding their service requests.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.

Customer Service Representative

Shoprite
02.2021 - 01.2022
  • Collaborated across departments to resolve customer-related issues
  • Built trusting relationship with customers to better understand needs
  • Delivered fast and friendly service to handle questions and service complaints
  • Handled customer inquiries, payments and service requests.

Education

Certification - Phlebotomy

Phlebotomy Training Specialist
08-2024

Associate in Science (A.S.) - Computer -

Federal University of Technology Owerri
Nigeria, Nigeria
03.2013

High School -

Topfaith International Secondary School
Nigeria, Nigeria
06.2012

Certified Medical Assistant

Metro Medical Training Center
140 Marble Mill Rd Suite D Marietta, GA 30060
06-2025

Skills

  • Merchandise lookup
  • Visual Merchandising
  • Shrink Reduction
  • Customer Support
  • Technical Troubleshooting
  • Paperwork Processing
  • Account Servicing
  • Conflict resolution
  • Client Relationship Building
  • Adaptability and flexibility
  • Order problem solving
  • Attention to detail
  • Organizational skills
  • Data entry proficiency
  • Infection Control
  • Venipuncture
  • Blood collection
  • Specimen Preparation
  • Health Education
  • Data Entry
  • Sanitation and sterilization
  • Quality Control
  • Communication abilities
  • Patient support
  • Patient Care
  • Medical terminology

Certification

  • Phlebotomy Technician
  • Certified Medical Assistant

Education

other

Timeline

Team Lead Care Partner

Kennestone Hospital
01.2025 - Current

Oil Change Technician

Jiffy Lube
11.2024 - 01.2025

Dispetcher/ Custumer Representative

K-works Atlanta
04.2024 - 10.2024

Merchandise Associate

Walmart
10.2023 - 02.2024

Customer Service Representative

Shoprite
02.2021 - 01.2022

Associate in Science (A.S.) - Computer -

Federal University of Technology Owerri

High School -

Topfaith International Secondary School

Certification - Phlebotomy

Phlebotomy Training Specialist

Certified Medical Assistant

Metro Medical Training Center
Marcus Chikere