Bianca Juzwa
St. Petersburg,FL
Summary
Client-focused Relationship Manager with 8+ years of experience across B2B sales, healthcare coordination, occupational therapy, and medical spa management. Recognized for building trusted relationships, communicating effectively with diverse stakeholders, and resolving complex challenges through strategic problem-solving. Proven ability to manage portfolios, serve as a single point of contact, and drive revenue growth, retention, and service excellence in regulated environments.
Overview
9
9
years of professional experience
Work History
LTSS Coordinator
Elevance Health
08.2024 - 09.2025
- Built and maintained trusted relationships with a portfolio of 60–90 members, serving as the primary point of contact across LTSS, behavioral, and physical health services.
- Conducted in-person assessments and facilitated Person-Centered Planning through clear communication and collaborative goal setting.
- Identified service gaps and high-risk scenarios, applying critical thinking and problem-solving to coordinate timely, cost-effective solutions.
- Communicated effectively with Medical Directors, interdisciplinary teams, providers, caregivers, and family members to ensure alignment and continuity of care.
- Submitted utilization and authorization requests with 98%+ accuracy, reducing delays and rework.
- Supported grievances, appeals, audits, and critical incidents with professionalism and clear documentation.
- Mentored new staff, modeling strong communication, relationship management, and issue resolution.
Medical Spa Sales Manager
Glow Primary Care & Medical Spa
11.2020 - 08.2022
- Managed daily operations and high-value client relationships, focusing on B2B partnerships with local businesses, referral networks, and corporate wellness programs.
- Drove 15–25% revenue growth through consultative sales, upselling packages, and building long-term client partnerships.
- Increased repeat business by 20%+ by addressing client needs with personalized solutions and proactive problem-solving.
- Trained and led staff in sales strategies, client engagement, and service excellence, improving team performance and operational efficiency.
- Implemented operational improvements based on client feedback, strengthening satisfaction, referrals, and brand reputation.
Social Media Marketing Manager
01.2021 - Current
- Developed and executed marketing strategies to enhance brand visibility, generate B2B leads, and foster meaningful relationships with target audiences.
- Built online relationships with followers and business partners by responding promptly to inquiries and providing solutions aligned with their needs.
- Managed high-volume content calendars while maintaining brand voice, increasing engagement by 30–40% and driving inbound leads.
- Applied problem-solving and consultative communication to convert engagement into client opportunities and long-term partnerships.
Occupational Therapy Assistant
Multiple Healthcare & Rehabilitation Settings
01.2017 - Current
- Established trusting relationships with patients and families, fostering engagement and adherence to treatment plans.
- Communicated treatment goals and progress clearly to patients, caregivers, and interdisciplinary teams.
- Applied problem-solving skills to adapt therapy activities for improved functional outcomes.
- Documented progress and collaborated with care teams to adjust plans based on evolving needs.
Education
Associate of Science - Health Sciences
State College of Florida
Bradenton, FL05-2017
Skills
- Client Relationship Building
- B2B Consultative Sales
- Strategic Communication
- Complex Problem Solving
- Revenue Growth & Retention
- Stakeholder Engagement
- Case & Portfolio Ownership
- Pricing & Service Strategy
- CRM & Data Tracking
- Compliance & Risk Management
Timeline
LTSS Coordinator
Elevance Health
08.2024 - 09.2025
Social Media Marketing Manager
01.2021 - Current
Medical Spa Sales Manager
Glow Primary Care & Medical Spa
11.2020 - 08.2022
Occupational Therapy Assistant
Multiple Healthcare & Rehabilitation Settings
01.2017 - Current
Associate of Science - Health Sciences
State College of Florida