Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lakesa Foote

Grand Prairie,TX

Summary

Establish and results driven Member Service Advocate with over 10 years of Customer Service & Healthcare experience. Focused & detail oriented with the ability to preserve and educate customers of benefits and services. Proven ability to establish a rapport with the customer and members.

Overview

8
8
years of professional experience

Work History

LTSS Coordinator

Elevance Health
10.2019 - Current
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Grievance Coordinator

Aerotek Inc.
08.2021 - 06.2023
  • Reviewed complaints and claims from workplaces about civil rights, determined validity and helped build satisfactory resolutions.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Excellent communication skills, both verbal and written.

Customer Service Agent

Southwest Airlines
09.2021 - 12.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Administrative Assistant To SLPA

A Speech Connection Clinic
04.2018 - 10.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Eligibility Operations Advisor

Health Management Services (Via Healthcare Scouts)
09.2015 - 10.2017
  • Resolved discrepancies with client applications to verify eligibility.
  • Communicated with people from various cultures and backgrounds on application process.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Interviewed applicants and explained scope of different available benefits.

Education

Nursing Diploma - Nursing

Arlington Career Institute
Grand Prairie, TX
05.2018

Skills

  • Organization and Time Management, Excellent Communication, Good Communication,Good Telephone Etiquette,Medical Terminology, Medicare, Medicaid, Insurance Eligibility and Data Entry Pre Authorization Verification, Word, Excel, Power Point, ICD 10, CPT Codes, Claims Processing, Medone2, OP, Navicare, and Coordination of Benefits, Claims ProcessingTicket Changes, Making Announcements, CRM Software, Special Requests
  • Advanced Skills
  • Seating Arrangements, Passenger Support, Baggage Handling, Agent Support, Trained In Salesforce, ALTEA , AMEDEUS, Net Tracer, OPS Suite, SAP, and Plane Finder
  • Critical Thinking, Excellent Oral Communication, CPR & AED Certified, Ability to Remain Calm Under Pressure, Federal Aviation Regulations Knowledge, and Flight Operations Systems (FOS)

Timeline

Customer Service Agent

Southwest Airlines
09.2021 - 12.2021

Grievance Coordinator

Aerotek Inc.
08.2021 - 06.2023

LTSS Coordinator

Elevance Health
10.2019 - Current

Administrative Assistant To SLPA

A Speech Connection Clinic
04.2018 - 10.2019

Eligibility Operations Advisor

Health Management Services (Via Healthcare Scouts)
09.2015 - 10.2017

Nursing Diploma - Nursing

Arlington Career Institute

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Lakesa Foote