Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rhonda Wester

Cookeville,TN

Summary

Detail oriented experienced nursing professional bringing 25 years of demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities. Knowledgeable advocate for individuals/members who offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet member/patient's access needs and correct problems related to care. Well-versed in policies, procedures and standards. Highly motivated employee with the desire to take on a new challenge. Strong worth ethic,adaptability and exceptional interpersonal skills. Work effectively unsupervised and quickly master new skills.

Overview

25
25
years of professional experience
1
1
Certification

Work History

LTSS Coordinator

Amerigroup
Nashville, TN
01.2010 - Current
  • Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
  • Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
  • Supported bathing, dressing and personal care needs.
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures and services to patients.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.

Case Manager

Upper Cumberland Development District
Cookeville, TN
03.2008 - 03.2010
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Maintained up-to-date case records with case activity status.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Assisted individuals with eligibility for available benefits.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Advocated for clients by obtaining information regarding treatment options and clinical status.
  • Transitioned clients to different providers based on progress or needs.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
  • Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
  • Assessed and identified service delivery challenges and opportunities within local area.
  • Developed benchmarks for measuring and monitoring strategic changes and organizational goals.

Education

Practical Nurse - Nursing

Tennessee College of Applied Technology Livingston
Livingston, TN
10.1998

Skills

  • Quality assurance controls
  • Healthcare delivery
  • Patient relations
  • Team management understanding
  • Scheduling proficiency
  • Assessing patients/members
  • Customer service
  • Supervision & leadership
  • Data management
  • First Aid/CPR
  • People skills
  • Communication Skills
  • Decision-making
  • Planning & organizing
  • Critical thinking
  • Computer skills
  • Multitasking
  • Organizational skills
  • TN Licensed Practical Nurse
  • Regulatory requirements
  • Counting narcotics
  • Empathetic and compassionate

Psychotropic medication knowledge

  • Educating families
  • Documenting incidents
  • Tracking symptoms
  • Multi-tasking and prioritization
  • Assisting physicians
  • Healthcare platforms
  • Microsoft Office
  • Staff direction and task delegation
  • Caring for wounds

Certification

  • Licensed Practical Nurse
  • Certified First Aid/CPR

Timeline

LTSS Coordinator

Amerigroup
01.2010 - Current

Case Manager

Upper Cumberland Development District
03.2008 - 03.2010

Practical Nurse - Nursing

Tennessee College of Applied Technology Livingston

Similar Profiles

CREATE PROFILE
Rhonda Wester