Saniquah Hardrick
Newark,DE
Summary
Management professional equipped with strong analytical and problem-solving skills, ready to drive organizational efficiency. Proven track record in strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adaptability to changing needs, ensuring reliable and impactful outcomes. Highly skilled in stakeholder engagement, project management, and performance metrics.
Overview
21
21
years of professional experience
Work History
LTSS Case Manager
Highmark Health Options
12.2023 - Current
- Conducted Motivational Interviewing
- Assessed client needs and determine appropriate services for an average of 60 clients.
- Facilitate authorization and transitions and educate members and/or caregivers regarding health care needs, available benefits, resources, and services.
- Assessed patient needs and developed care plans to address medical, social, and emotional concerns.
- Developed comprehensive case management plans for clients.• Conducted Motivational Interviewing
Psychiatric Social Worker III Supervisor
Delaware Health and Social Services, Promise
10.2019 - 12.2023
- Supervised up to six case workers
- Provided leadership, guidance, and oversight
- Conducted regular performance evaluations
- Developed and implemented training programs for new staff
- Assessing needs: Evaluating clients' needs and determining the appropriate level of care.
- Managed over 275 cases
Psychiatric Social Worker II
Delaware Health and Social Services
10.2018 - 10.2019
- Conducted crisis intervention services for clients in emergencies
- Prepared reports, case summaries, and correspondence to maintain case histories and work records for over 45 cases
- Utilized standardized assessment tools
- Collaborated with interdisciplinary teams to develop and implement comprehensive treatment.
Quality Assurance – Management Analyst III
Delaware Health and Social Services
10.2015 - 01.2018
- Conducted State Audits for over 200+ Providers within the state of Delaware
- Streamlined workflow processes by implementing automation tools or software systems where appropriate
- Presented findings from analyses and recommended solutions to leadership during closing meetings
- Analyzes data gathered and develops solutions or alternative methods of proceeding
- Interviewed employees at all levels of the organization to gather insights into operations and potential areas for improvement.
Case Manager (Contractor)
Delta-T Group
01.2004 - 09.2015
- Developed approximately 40 individualized treatment plans based on the client's unique needs and goals at any given time
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients
- Coordinated client referrals to appropriate community resources and services
- Provided crisis intervention services to support clients during challenging times
- Monitored clients' progress and adjusted treatment plans as necessary.
Education
Master of Science (M.S - Health Science
Chatham University
Pittsburgh, PA12.2008
Bachelor of Arts (B.A - Psychology
Temple University
Philadelphia, PA05.2004
Skills
- Care Coordination
- Quality Assurance Controls
- Leadership and Team Management
- Effective Communication and interpersonal skills
- Data Analysis and Outcome Evaluation
- Culturally Competent Care Delivery
- Crisis Intervention and Conflict Resolution
- Project Management
Timeline
LTSS Case Manager
Highmark Health Options
12.2023 - Current
Psychiatric Social Worker III Supervisor
Delaware Health and Social Services, Promise
10.2019 - 12.2023
Psychiatric Social Worker II
Delaware Health and Social Services
10.2018 - 10.2019
Quality Assurance – Management Analyst III
Delaware Health and Social Services
10.2015 - 01.2018
Case Manager (Contractor)
Delta-T Group
01.2004 - 09.2015
Master of Science (M.S - Health Science
Chatham University
Bachelor of Arts (B.A - Psychology
Temple University
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