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Dawn Jordan
Social Worker
Wellman,IA
Summary
Resource optimization expert with a proven track record in enhancing operational efficiency and staff training. Skilled in effective communication and problem-solving, leading to improved care coordination and client satisfaction.
Overview
28
28
years of professional experience
Work History
LTSS Case Manager
Wellpoint Insurance
Urbandale, IA
01.2025 - Current
- Delivered case management services, including intake assessments, crisis interventions, advocacy, and referrals.
- Assessed client needs and developed tailored service plans to monitor progress towards goals.
- Coordinated individualized care plans to address specific client requirements.
- Conducted regular follow-ups to track client progress effectively.
- Collaborated with healthcare providers to ensure seamless service delivery.
Server
Riverside Casino and Golf Resort
Riverside, IA
11.2022 - 03.2026
- Boosted sales and customer engagement by recommending specials to patrons.
- Communicated essential allergy details and special requests to kitchen staff for precise meal preparation.
- Maintained dining area cleanliness and organization, creating a welcoming environment.
Lead Resource Specialist Care Coordinator
Ground Game Health
Tampa, FL
12.2021 - 01.2025
- Executed training sessions to optimize resource utilization and ensure adherence to best practices, enhancing team capabilities.
- Applied diverse instructional methods to improve staff comprehension and skill acquisition, fostering a more competent workforce.
- Coordinated outside resources to facilitate necessary referrals for effective training, streamlining the training process.
Registered Behavior Technician
Ability Learning Center
Hudson, FL
02.2018 - 12.2021
- Delivered individualized therapy sessions to promote behavioral growth and skill enhancement.
- Utilized positive reinforcement techniques to strengthen targeted client behaviors.
- Monitored and documented behavioral incidents to guide future intervention strategies.
State Account Manager
Aging and In-Home Services of Northeast Indiana
Ft Wayne , IN
02.2018 - 12.2021
- Cultivated client relationships, resulting in successful account renewals.
- Developed quality assurance processes to maintain high service standards.
- Facilitated onboarding of new team members to promote smooth organizational integration.
Server
Casual Clam
St Petersburg, FL
03.2017 - 09.2021
- Delivered exceptional customer service, enhancing dining satisfaction.
- Oversaw POS terminal operations for accurate order processing and bill management.
- Performed opening and closing tasks, ensuring readiness of dining area and restocked supplies.
Family Connection Navigator
PEMHS Mental Health Facility
Pinellas Park, FL
09.2015 - 02.2018
- Engaged community resources to improve patient access to support services.
- Executed intake assessments to determine service eligibility and create action plans.
- Informed clients about housing, employment, health care, and legal aid resources.
Deli Clerk
Publix Grocery Store
Palm Harbor, FL
06.2015 - 12.2015
- Prepared deli meats and cheeses using slicers and scales for optimal presentation.
- Maintained cleanliness and organization of deli counter to ensure customer satisfaction.
- Collaborated with team members to restock supplies and enhance product displays.
Behavioral Health Intervention Specialist
First Resources Inc
Newton, IA
04.2010 - 06.2015
- Developed individualized intervention plans for clients with diverse needs.
- Monitored client progress, adjusting interventions to enhance effectiveness.
- Maintained accurate records of student progress and documented all services delivered.
Education
Bachelor of Arts - Psychology
University of Iowa
Iowa City, IA12-1997
Skills
- Case management
- Service plan development
- Crisis assessment
- Care team coordination
- Resource management
- Client relationship management
- Problem solving
- Effective communication
Timeline
LTSS Case Manager
Wellpoint Insurance
01.2025 - Current
Server
Riverside Casino and Golf Resort
11.2022 - 03.2026
Lead Resource Specialist Care Coordinator
Ground Game Health
12.2021 - 01.2025
Registered Behavior Technician
Ability Learning Center
02.2018 - 12.2021
State Account Manager
Aging and In-Home Services of Northeast Indiana
02.2018 - 12.2021
Server
Casual Clam
03.2017 - 09.2021
Family Connection Navigator
PEMHS Mental Health Facility
09.2015 - 02.2018
Deli Clerk
Publix Grocery Store
06.2015 - 12.2015
Behavioral Health Intervention Specialist
First Resources Inc
04.2010 - 06.2015
Bachelor of Arts - Psychology
University of Iowa