Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Volunteer

AMY CALLAHAN

Garner,IA

Summary

Compassionate LTSS Case Manager, with extensive social services experience. Skilled in creating and managing individualized plans for clients while providing support to help them reach their goals. Knowledgeable in the areas of mental health and addiction. Proven ability to build and maintain productive relationships with clients, stakeholders, and service providers. Skilled in analyzing client needs, developing effective service plans, and providing compassionate person-centered care. Committed to advocating for clients and providing them with the resources they need to lead successful lives. Demonstrated expertise in managing complex caseloads and connecting clients to appropriate resources.

Overview

11
11
years of professional experience

Work History

LTSS Case Manager

Molina Healthcare
04.2023 - Current
  • Coordinated meetings and created individualized service plans for clients in collaboration with clients, their caregivers, and other professionals.
  • Strong organizational skills while managing a caseload of 80+ clients, and creating individualized plans for each.
  • Educated clients on available community resources and how to access them effectively, and facilitated referrals to community resources for support services when necessary.
  • Maintained accurate client records and documentation.
  • Developed comprehensive assessment plans to evaluate client needs and develop appropriate interventions.
  • Conducted continuous assessment of client progress towards specified goals.
  • Adhered to legal requirements regarding confidentiality of information related to clients' cases.

Crisis Case Manager

Eyerly Ball Community Mental Health Services
10.2022 - 08.2023
  • Managed incoming calls from individuals seeking assistance in times of crisis. Provided guidance and support in a variety of settings, including residential homes, law enforcement centers and community settings.
  • Assessed individual needs for appropriate services and resources to alleviate distress.
  • Developed and implemented crisis intervention strategies to stabilize individuals experiencing mental health issues.
  • Coordinated with multidisciplinary teams to develop comprehensive treatment plans for clients in need of long-term care.
  • Conducted outreach activities within the community to raise awareness about available resources and services related to crisis interventions.
  • Cultivated strong relationships with local law enforcement agencies to ensure proper response in emergency situations.
  • Provided trauma-informed care through an understanding of the effects of traumatic experiences on individuals' lives.
  • Coordinated with referral sources to link clients to extra required services.
  • Maintained thorough documentation of client progress and outcomes according to agency standards.

Supported Community Living Coordinator

North Iowa Transition Center
Mason City, USA
11.2016 - 10.2022
  • Company Overview: 43 North Iowa (Jan 2020), Mason City, IA
  • Support and assist clients to maintain independence in their community in accordance with their individual treatment plan -primary case load of between 10-18 individuals
  • Provide continued in-home and community guidance to support self-sufficiency
  • Record client treatment progress accurately and in a timely manner via computerized documentation
  • Maintain HIPPA while openly communicating with providers on the client’s behalf
  • 43 North Iowa (Jan 2020), Mason City, IA
  • Used computer software and systems to enter data and review and draft documents.

Family Development Specialist-Outreach

North Iowa Area Community Action Organization
Mason City, USA
09.2015 - 11.2016
  • Outreach Coordinator for Kossuth, Hancock and Cerro Gordo Counties
  • Provided information and referrals to services within the community
  • Primary job function was to help community members apply for financial assistance for winter heating costs
  • Other job functions included help applying for emergency financial assistance with furnace repair/replacement, rent/mortgage payments and free tax preparation services while maintaining accurate records and timely communication

Billing and Follow-up Representative

Trinity Health-CHE
08.2013 - 09.2015
  • Reviewed, researched and processed medical insurance claims in accordance with contracts and policies to determine the extent of liability and entitlement
  • Maintained all appropriate claim files and followed up on suspended and denied claims
  • Assisted in researching and resolving coordination of benefits, subrogation and general inquiry issues
  • Followed HIPAA guidelines while communicating with patients and other interested parties

Education

Bachelor of Arts - Human Services

Buena Vista University
06-2015

Associate of arts -

NORTH IOWA AREA COMMUNITY COLLEGE
06-2009

Associate of SCIENCE - BUSINESS, ACCOUNTING DIPLOMA

NORTH IOWA AREA COMMUNITY COLLEGE
06-2005

Skills

  • HIPAA compliance
  • Community resources
  • Progress evaluations
  • Crisis intervention
  • Annual case reviews
  • Verbal and written communication
  • Organization and multitasking
  • Goal setting
  • Decision-making
  • Case management
  • Case documentation

Affiliations

Disability Rights Iowa - Advisory Board Member - March 2024-present

  • Acted as an ambassador for the organization at conferences and other events.
  • Provided guidance on ethical decision-making processes throughout the organization.
  • Provided advice on policy development, organizational structure, financial management, and risk assessment.

Elderbridge Agency on Aging - Advisory Board Member - Aug 2022-present

  • Provided guidance on ethical decision-making processes throughout the organization.
  • Participated in board meetings to discuss company policies and issues, performance reports, and future endeavors.
  • Reviewed organization's programs and services to update and approve strategic plans.

American Foundation for Suicide Prevention - Iowa Chapter

Add additional volunteer experience

Board Member

Jul 2019 - Jul 2023

  • Gave presentations at meetings and provided one on one support to promote services and offerings.
  • Conferred with board members, organization officials and community members to discuss issues, coordinate activities, and resolve problems.
  • Led by example, demonstrating strong leadership qualities and adhering to high ethical standards.
  • Engaged in fundraising efforts resulting in significant donations from various organizations.
  • Participated in community events as an ambassador for the organization's mission and goals.
  • Participated in board meetings to discuss policies, issues, performance reports, and future endeavors.

American Foundation for Suicide Prevention - Iowa Chapter - July 2019-July2023

  • Gave presentations at meetings and provided one on one support to promote services and offerings.
  • Conferred with board members, organization officials and community members to discuss issues, coordinate activities, and resolve problems.
  • Led by example, demonstrating strong leadership qualities and adhering to high ethical standards.
  • Engaged in fundraising efforts resulting in significant donations from various organizations.
  • Participated in community events as an ambassador for the organization's mission and goals.
  • Participated in board meetings to discuss policies, issues, performance reports, and future endeavors.

References

References available upon request.

Timeline

LTSS Case Manager

Molina Healthcare
04.2023 - Current

Crisis Case Manager

Eyerly Ball Community Mental Health Services
10.2022 - 08.2023

Supported Community Living Coordinator

North Iowa Transition Center
11.2016 - 10.2022

Family Development Specialist-Outreach

North Iowa Area Community Action Organization
09.2015 - 11.2016

Billing and Follow-up Representative

Trinity Health-CHE
08.2013 - 09.2015

Bachelor of Arts - Human Services

Buena Vista University

Associate of arts -

NORTH IOWA AREA COMMUNITY COLLEGE

Associate of SCIENCE - BUSINESS, ACCOUNTING DIPLOMA

NORTH IOWA AREA COMMUNITY COLLEGE
AMY CALLAHAN