Altaira Crystine Jolin
Dallas,TX
Summary
Highly skilled in credits and collections operations with strong background in managing credit risks, streamlining collection processes, and improving cash flow. Demonstrated effectiveness in negotiation strategies for debt recovery. Strengths include keen analytical skills, solid understanding of financial statements, and proficiency in utilizing advanced software systems for billing and collections. Made significant contributions to previous workplaces by reducing delinquencies and ensuring compliance with credit policies.
Overview
28
28
years of professional experience
Work History
Credit and Collections Specialist
Mood Media
06.2023 - 08.2024
- Manage multi-million dollar base of business and government accounts
- Create and present financial reports to customers
- Apply customer payments to proper accounts
- Resolve complex customer disputes, ensuring billing accuracy
- Build successful relationships with large corporations to ensure timely payments
- Proactive and reactive contact with delinquent accounts to reduce the bad debt write-off
- Work closely with all divisions of Mood Media, including management
- Negotiate settlements.
Sr Collections Specialist
Diversified Medical Records Services
05.2021 - 06.2023
- Manage multi-million dollar base of business and government accounts
- Create and present financial reports to customers
- Apply customer payments to proper accounts
- Resolve complex customer disputes, ensuring billing accuracy
- Build successful relationships with major government agencies and large corporations to ensure timely payments
- Proactive and reactive contact with delinquent accounts to reduce the bad debt write-off
- Work closely with all divisions of DMRS, including management
- Negotiate settlements.
Sr Collections Specialist/Financial Analyst
Sprint (Now T-Mobile)
05.2002 - 04.2021
- Manage multi-million dollar base of business and government accounts
- Create and present financial reports to customers and Sprint management
- Apply customer payments to proper accounts
- Resolve complex customer disputes, ensuring billing accuracy
- Generate past due letters
- Build successful relationships with major government agencies (FBI, DEA, etc.) and large corporations to ensure timely payments
- Proactive and reactive contact with delinquent accounts to reduce the bad debt write-off
- Work closely with all divisions of Sprint, including management
- Negotiate settlements
- Held to monthly cash goals and contact numbers to measure performance.
Credit and Collections Specialist II
Sprint
12.1999 - 05.2002
- Maintained an average delinquency rate of 5% or less for all assigned accounts which age greater than 60 days
- Limited bad debt write-off of all assigned accounts to .46% or less
- Reviewed accounts for collection letter processing and mail out letters on a timely basis
- Provided critical account reconciliations as needed in order to expedite the collection process of delinquent accounts
- Skip tracing to locate party responsible for payment
- Recommended, as needed, accounts which become candidates for service or product suspension/termination in order to aid collection efforts on delinquent accounts.
Logistics Analyst
Sprint
08.1996 - 12.1999
- Account and order processing, creating and maintaining client account lists, customer service, order tracking, data entry
- Creating and updating Excel spreadsheet reports
- In charge of creation and maintenance of vendor confirmation files for all phone card orders
- Complete phone card return process.
Education
Skills
- Knowledge of billing procedures
- Payment posting
- Accounts Receivable
- Account Management
- Payment reconciliation
- Customer Relationship Management
- Credit management
- Invoice Processing
- Billing dispute resolution
- Accounting knowledge
- Precision and Attention to Detail
- Strong mathematics skills
- Outstanding organizational skills
- Exceptional communication skills
- Strong computer skills
Timeline
Credit and Collections Specialist
Mood Media
06.2023 - 08.2024
Sr Collections Specialist
Diversified Medical Records Services
05.2021 - 06.2023
Sr Collections Specialist/Financial Analyst
Sprint (Now T-Mobile)
05.2002 - 04.2021
Credit and Collections Specialist II
Sprint
12.1999 - 05.2002
Logistics Analyst
Sprint
08.1996 - 12.1999
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