Alta (Joi) Couch
Doylestown,OH
Summary
A dynamic leader with a proven track record at Aramark, I spearheaded process optimizations that significantly enhanced efficiency and customer satisfaction. Expert in quality management and team motivation, my strategic thinking and training abilities led to notable cost savings and performance improvements, embodying a blend of hard and soft skills critical for operational excellence.
Results-driven leader with solid background in food service planning, sales and management. Hardworking, ambitious and resourceful with clear understanding of business priorities and best practices.
Overview
8
8
years of professional experience
Work History
Kitchen/Commissary Lead
Aramark
Medina, OH
06.2017 - Current
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Oversaw establishment and application of standardized work policies, optimizing efficiency.
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
- Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
- Increased customer satisfaction by improving product quality through robust process controls and proactive defect prevention measures.
Education
Culinary Arts
University of Akron
Akron, OHSkills
- Training and coaching
- Strategic thinking
- Customer focus
- Visual management
- Quality management
- Team building and motivation
- Conflict resolution techniques
- Positive attitude
- Attention to detail
- Teamwork and communication
- Computer skills
- Strong work ethic
- Punctual and dependable
- Inventory and stocking
- Hand-held scanners
- Pallet jacks
Accomplishments
The commissary department was very unorganized and poorly ran. The client was not happy. I was able to turn things around quickly and brought in many strong team members making commissary productive and efficient.
Timeline
Kitchen/Commissary Lead
Aramark
06.2017 - Current
Culinary Arts
University of Akron