ALTESA TURNER
Summary
Retail professional prepared for this role with comprehensive background in sales and cashier operations. Proven ability to enhance customer satisfaction and streamline checkout processes. Valued for teamwork, reliability, and adaptability in dynamic retail environments.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate Cashier
Football Northwest LLC (Seattle Seahawks)
Seattle, WA
05.2024 - Current
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves
- Assisted customers by answering questions and fulfilling requests.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
Retail Sales Associate
Kraken Team Stores(BDA)
Seattle, WA
01.2024 - Current
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves
Customer Service Representative
Non Profit Organization, Washington Faith
Seattle, WA
01.2015 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Tacoma Community College
Tacoma, WA10-2013
Skills
- Quick learner
- Customer service
- Patience and empathy
- Cleanliness and hygiene
- Dependability
- Customer engagement
- Stock replenishment
- Goal-oriented mindset
Timeline
Retail Sales Associate Cashier
Football Northwest LLC (Seattle Seahawks)
05.2024 - Current
Retail Sales Associate
Kraken Team Stores(BDA)
01.2024 - Current
Customer Service Representative
Non Profit Organization, Washington Faith
01.2015 - Current
GED -
Tacoma Community College