Althea Griffiths
Kingston,Jamaica
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
4
4
years of professional experience
Work History
WAITRESS
SIZZLING SLOTS LIMITED
Kingston, Jamaica
04.2018 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Housekeeping Room Attendant
GRAND PORT ROYAL HOTEL MARINA AND SPA
Port Royal, Kingston
09.2017 - 03.2018
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Provided laundering services for guests by washing, drying and hanging laundry.
- Delivered and retrieved items on loan to guests such as ironing boards, cots and irons
Education
Associate of Science - Hospitality
Browns Town Vocational Center
Kingston Jamaica04.2016
Skills
- Workflow Coordination
- Team Player
- Warm and Friendly
- Food Safety Standards
- Customer Service and Rapport
- Cool Under Pressure
- Able to Lift 30 Pounds or more
- Staff Training
- Verbal and Written Communication
- High Energy and Stamina
- Food and Beverage Service
- Point of Sale Systems
- Menu Memorization and Presentation
- Cleaning and Sanitizing
Timeline
WAITRESS
SIZZLING SLOTS LIMITED
04.2018 - Current
Housekeeping Room Attendant
GRAND PORT ROYAL HOTEL MARINA AND SPA
09.2017 - 03.2018
Associate of Science - Hospitality
Browns Town Vocational Center