Althea Kawaauhau-Case
Dr. James Lucas, MD
Kamuela,HI
Summary
Dynamic administrative professional with a proven track record at Dr. James Lucas, MD, excelling in customer service and schedule management. Expertly organized patient records and streamlined appointment processes, enhancing office efficiency. Proficient in Microsoft Office Suite, I consistently deliver results that support optimal practice operations and patient satisfaction.
Work History
Assistant Secretary
- Managed patient appointment schedules, confirmed visits, and adjusted calendar changes to support medical office workflow.
- Answered incoming calls, relayed messages, and guided patient inquiries with accuracy and professionalism.
- Prepared correspondence, memos, and office documents for physician review and daily administrative use.
- Updated patient records, maintained organized files, and supported accurate office documentation.
- Verified insurance details and gathered required information for patient intake and administrative processing.
- Processed mail, faxes, and confidential paperwork while supporting secure front-office operations.
- Assisted with office supply tracking, document filing, and routine administrative tasks to support efficient practice operations.
Education
High School Diploma
Skills
Customer service
Strong organization
Schedule management
Microsoft Office Suite
Timeline
Assistant Secretary
Dr. James Lucas, MD
2010 - 2011Read More
Honoka'a High
High School Diploma
Read More