ALTHEA TAYLOR
Orlando,FL
Summary
Results-driven Customer Service Professional with extensive experience in healthcare and customer service environments. Proven ability to manage high call volumes while delivering empathetic support and ensuring operational efficiency. Recognized for exceptional communication skills and critical thinking, with a detail-oriented approach aimed at enhancing customer experiences. Committed to leveraging expertise to streamline processes and improve client satisfaction.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Faneuil
Orlando, Fl.
12.2019 - 04.2021
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Asked probing questions to determine service needs, and accurately input information into electronic systems.
Home Health Aide
Rescare Homecare
Winter park, Fl.
10.2003 - 01.2020
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Assisted with personal care activities, such as bathing, dressing, and grooming.
- Report any changes in the client's physical or emotional condition to the supervisor immediately.
- Monitored vital signs such as temperature, pulse rate, and blood pressure.
- Recorded daily notes about client conditions, treatments provided, and progress made.
Education
Associates -
Florida Metropolitan University
04.2005
Skills
- Customer service
- Strong communication skills
- Examining Key
- Details
- Problem solving
- Active listening
- Critical thinking
- Showing empathy
- Tech Savvy
- Reliable
- Adaptability
- MS Office Proficient
- Meeting Goals
- Technical skills
- Verbal, written, and communication skills
- Leadership
- Team Player
- Collaborative
- People skills
Timeline
Customer Service Representative
Faneuil
12.2019 - 04.2021
Home Health Aide
Rescare Homecare
10.2003 - 01.2020
Associates -
Florida Metropolitan University
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