Altheia Lindsey

• Provide daily care and support to two clients including chores and errands
• Provide meals and support daily ADLS for clients
• Manage medication and take daily vitals
• Support client needs and support them in daily living.

• House of purpose provides housing and support to men and women in that have mental illness, development needs and men and women that are dual diagnosis
• Managed more than 30 incoming calls, emails and faxes per day from customers.'
• Maintained 30 to 42 clients in as many as seven sites daily. Securing and maintaining a safe, stable environment.

Assisting clients by creating weekly check-ins and assisting clients in providing weekly and monthly goals

• Developing relationships and social networks that provide support, friendship, love and hope.
• Prepared and prioritized work plans and schedules.
• Implemented robust risk management frameworks that mitigated potential threats and safeguarded the company's assets.
• Ensured timely resolution of customer issues by establishing effective escalation protocols within the support team.
• Cultivated a culture of continuous improvement by encouraging clients to share ideas for enhancing workplace efficiencies.
• Optimized resource utilization by reallocating underutilized personnel towards vital functions within the organization.
• Maintained compliance with industry regulations by staying up to date on changes in requirements and implementing necessary adjustments within the organization.
• Championed process improvements that resulted in increased efficiency and cost savings across multiple departments.
• Collaborated with cross-functional teams to develop integrated solutions addressing organizational needs.
• Managed large-scale projects for successful completion, ensuring adherence to deadlines and budgets.
• Identified, developed and implemented work process and practice improvements.
• Led the development of innovative strategies to address complex business challenges, driving growth and improving overall performance.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.