Altheo Racelis
El Paso,TX
Summary
Determined student with Computer Science knowledge and drive to succeed. Offers skills in written and verbal communication and multitasking. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Debt Collector
Discover
El Paso, TX
06.2023 - Current
- Verified accuracy of account information and updated records accordingly.
- Ensured all collection activities complied with applicable laws and regulations.
- Performed regular reviews of assigned accounts to ensure compliance with company policies.
Sr. Technical Advisor
Transcom
El Paso, TX
10.2021 - 03.2023
- Provided advice on best practices for optimal use of Apple products.
- Assisted customers over the phone and via email by providing accurate information regarding Apple products.
- Analyzed customer inquiries and responded with timely solutions in a professional manner.
- Provided technical support to customers on Apple products, including iPhone, iPad, Macbook and iMac.
COVID-19 Contact Tracer
Professional Research Consultants Inc Prc
El Paso, TX
03.2020 - 01.2021
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
Sales Representative
Multimedia Advanedge
El Paso, TX
06.2019 - 01.2020
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Developed key customer relationships to increase sales.
Education
Associate of Arts - Physical Therapy
El Paso Community College
El Paso, TX05-2019
High School Diploma -
Mission Early College High School
El Paso, TX05-2019
Bachelor of Science - Computer Science And Programming
The University of Texas At El Paso
El Paso, TXSkills
- Typing speed: 70 WPM
- Bilingual (Tagalog, English)
- Accounting Systems
- Deep Learning
- Analytical Thinking
- Code Writing (Python, Java)
- Quality Assurance
- Problem-Solving
- Systems Engineering
Timeline
Debt Collector
Discover
06.2023 - Current
Sr. Technical Advisor
Transcom
10.2021 - 03.2023
COVID-19 Contact Tracer
Professional Research Consultants Inc Prc
03.2020 - 01.2021
Sales Representative
Multimedia Advanedge
06.2019 - 01.2020
Associate of Arts - Physical Therapy
El Paso Community College
High School Diploma -
Mission Early College High School
Bachelor of Science - Computer Science And Programming
The University of Texas At El Paso