Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gloria Quiñonez

San Antonio,TX

Summary

I am a bilingual speaking Intake Coordinator, with a proven track record in customer service management at Best Crowd Management. I go go far for client experiences by utilizing exceptional organizational skills and adaptability.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Intake Coordinator

Endeavors Staffing
06.2023 - Current
  • Intake clients to register them to the facility
  • Provide Customer Service

Supervisor, Customer Service

BEST Crowd Management
08.2016 - 01.2023
  • I work part time at UTEP
  • I do supervisor or regular staffing
  • I assist with ticket taking
  • Search guests
  • Do backstage security for the artist.

Shelter Support

Endeavors
05.2021 - 10.2021
  • Assist with keeping the shelter clean and organized
  • Insured that all activities, incidents, needs of the shelter space, and clients are communicated to the appropriate members for assistance
  • Logistics/ data entry for incoming residents
  • Assist in orientation process including inventory for residents, and departing process.

Guest Service Representative

El Paso Chihuahuas
04.2016 - 05.2021
  • Check tickets, help people find there seats, help people with whatever they need help with

Cashier/Customer Service/ lead and key holder

Black friday
10.2020 - 03.2021
  • I train the new cashiers I walk the floor I also open n close the store
  • Also I would help restock the store
  • Greeted visitors warmly and ensured they had a positive experience. Answered phones professionally in accordance with organizational protocols. Assisted with administrative tasks such as filing documents, copying materials. Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches. Maintained accurate records of all incoming calls, messages, and visitors. Checked visitors in and directed or escorted to appropriate departments and personnel.

Customer Service Rep

Gc services
12.2016 - 01.2017
  • Answer the phone help customers with questions about their service, orders, payments etc

Receptionist

Heights Nursing And Rehabilitation Center
08.2015 - 05.2016

Greeted visitors warmly and ensured they had a positive experience.

  • Answered phones professionally in accordance with organizational protocols.
  • Assisted with administrative tasks such as filing documents, copying materials.
  • Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
  • Maintained accurate records of all incoming calls, messages, and visitors.
  • Checked visitors in and directed or escorted to appropriate departments and personnel.

Substitute Teacher

Gadsden Independent School District
08.2014 - 05.2016
  • Managed classroom environment, helping students learn in absence of regular teachers.
  • Maintained discipline and classroom control, fostering safe and positive learning environment.
  • Provided classroom teacher with written feedback on results of lessons and student behavior issues.
  • Maintained a safe learning environment by enforcing school rules and regulations.
  • Followed existing lesson plans to provide consistent instruction to assigned students.
  • Observed established classroom schedules to provide consistency for students.

Education

High School Diploma -

Coronado High School
El Paso, TX
06.2011

Skills

  • Answer phones
  • Filing paperwork
  • Security
  • Cash Handling
  • Bilingual
  • Spanish
  • Event Coordination
  • Support Services
  • Multi-Line Phone Systems
  • Customer Service
  • Organization
  • First Aid/CPR

Certification

  • Security License, 03/01/19, 05/01/21
  • CPR Certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Intake Coordinator

Endeavors Staffing
06.2023 - Current

Shelter Support

Endeavors
05.2021 - 10.2021

Cashier/Customer Service/ lead and key holder

Black friday
10.2020 - 03.2021

Customer Service Rep

Gc services
12.2016 - 01.2017

Supervisor, Customer Service

BEST Crowd Management
08.2016 - 01.2023

Guest Service Representative

El Paso Chihuahuas
04.2016 - 05.2021

Receptionist

Heights Nursing And Rehabilitation Center
08.2015 - 05.2016

Substitute Teacher

Gadsden Independent School District
08.2014 - 05.2016

High School Diploma -

Coronado High School
Gloria Quiñonez