Altisha Rogers
Newark,NJ
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Fedex Express
02.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Courier
Fedex Express
02.2019 - 02.2020
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
Package Handler
Fedex Express
11.2018 - 02.2019
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Security Officer
East Orange General Hospital
08.2013 - 10.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
High School Diploma -
New Jersey High Diploma
Newark, NJ07.2022
Skills
- Clerical Support
- Team Collaboration
- Customer Complaint Resolution
- Account Updating
Certification
S.O.R.A CERTIFICATION
Timeline
Customer Service Associate
Fedex Express
02.2021 - Current
Courier
Fedex Express
02.2019 - 02.2020
Package Handler
Fedex Express
11.2018 - 02.2019
Security Officer
East Orange General Hospital
08.2013 - 10.2018
High School Diploma -
New Jersey High Diploma
S.O.R.A CERTIFICATION